Operations And Service Delivery:
- Act with utmost urgency when attending to any client request.
- Best allocation of resources of the contract to achieve maximum cleaning output.
- Where the SLA stipulates resource requirements, these must be adhered to.
- Output based contracts must be managed efficiently.
- Pro-actively manage a pool of trained relief staff members to prevent any service delivery disruptions.
- Ensure work schedules/job cards are in place for each position and relevant to site.
- Ensure consistently high service standards are maintained for all services in scope with regular site visits and inspections Labour management.
- All unit staff making use of the biometric system should ensure that the biometric system is in use and managed according to the set requirements. The Project Manager must ensure adherence to this.
- The Project Manager is responsible to approve salaries for their units and to actively monitor labour/turnover ratios per contract.
- The Project Manager is responsible to ensure that Contract Managers and Supervisors abide by the company disciplinary code and that this is consistently applied.
- With reference to recruitment and new appointments, policies, procedures and deadlines to be adhered to.
- Regular client meetings with at least one formal documented client meeting per month to ensure client needs are understood and expectations are met.
- Responding to clients and management request timeously and providing necessary action required.
- Ensure monthly completion of reports required for specific services as agreed with clients.
- Responsible to regularly keep your line management informed of pertinent issues relating to your contracts Health and Safety.
- Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.
- Ensure each unit is operating within the budgetary guidelines with reference to labour, capital asset depreciation and maintenance, chemical and consumable spent and other expenses.
- Ensure that only accredited suppliers and approved products are used.
- Compile accurate budgets and forecasts in line with company deadlines.
- Ensure correct billing and analysis of monthly financial results during financial sign off of trading accounts to identify any problematic areas and pro-actively take appropriate corrective action.
- Regular client meetings with at least one formal documented client meeting per month to ensure client needs are understood and expectations are met.
- Responding to clients and management request timeously and providing necessary action required.
- Ensure monthly completion of reports required for specific services as agreed with clients. This may include hygiene consumption reports, cleaning inspection and walk about reports, reports on training performed, reports on client maintenance matters that were reported by cleaning management and/or completion of client monthly surveys. It may also include client specific requirements.
- Responsible to effectively communicate and filter company information to contract managers who needs to filter down to their staff.
- Responsible to regularly keep your line management informed of pertinent issues relating to your contracts.
- To constantly be aware of current trends and new innovation in the industry and make suggestions how these could be implemented in the business.
- To maintain a high standard of morale and motivation through good communication skills.
- To attend meetings, training sessions and conferences when required.
- To ensure that the companys objectives are achieved.
- To implement and manage initiatives and objectives as set out from time to time by our clients and/or Tsebo Management.
- Understand cleaning principles and knowledge of company policies and procedures.
- Knowledge of Infection Control and Safety regulations in healthcare environment.
- Good understanding of scheduling of staffing and assign cleaning tasks productively to each position to achieve an output standard according to site specific SLAs.
- Business management principles, including proven financial skills.
- Strong people skills and knowledge or Industrial relations.
- Strong on client relationships and strong communication skills.
- Excellent written skills.
- Good problem-solving skills.
- Excellent customer service skills.
- Minimum Matric.
- Relevant tertiary business qualification.
- 5 - 10 years Project Management experience.
- Minimum of 5 years experience in a similar environment on middle management level.
- Ability to manage and implementing various projects simultaneously and achieving key results.
- Experience in managing large compliments of people and a large client portfolio.
- Knowledge and experience in the Cleaning/Hygiene industry.
- Budget and payroll experience.
- HR/IR related issues and procedures experience.
- Computer literacy (Essential).
- Ability to work effectively as part of a team.
- Highly organized and a transformative leader.
- Ability to travel between provinces occassionally.
- Self-sufficient.
- Experience in managing staff and a number of contracts.
- Knowledge of Infection Control and Safety regulations in retail/hospitality/healthcare environments etc.
- Must have a valid drivers license and own reliable vehicle.
