We are seeking a skilled Project Support (PMO) Analyst to join our team and contribute to an ongoing project using Smartsheet in Johannesburg or Durban (Remote).
The ideal candidate will have proven PMO experience and a strong understanding of emerging technologies and industry developments.
Responsibilities
- Assist the PMO Lead in managing a large-scale program, ensuring smooth coordination and support across multiple areas.
- Create and maintain migration schedules, working closely with global migration teams to ensure accuracy and alignment.
- Develop, track, forecast, and report on migration activities for senior management, ensuring up-to-date information is available.
- Manage and perform basic administration of the migration tracking tool (ServiceNow module).
- Support updates to program communication templates and presentation materials.
- Assist in tracking and managing risks and issues using Smartsheet, ensuring proactive resolution.
- Conduct quarterly retrospectives with the global project team to review progress and identify areas for improvement.
- Support updates to technical documentation, ensuring clarity and alignment with program goals.
- Provide regular status reports through the Portfolio Management system to ensure accurate and timely reporting.
- Collaborate with Project Leads and Managers on all PMO-related tasks, ensuring projects remain on track.
- Coordinate project processes, including estimations, proposals, financial tracking, and reporting.
- Prepare financial reports and presentations, delivering insights to stakeholders.
- Assist Managers and Project Leads with project documentation, ensuring compliance with standards.
- Ensure the department adheres to governance standards and the requirements of the PSO department.
- Collaborate with external clients, providing assistance and maintaining effective working relationships.
- Update policies and processes to reflect best practices and evolving requirements.
- Provide guidance to Project Managers on internal offer processes, ensuring consistency.
- Oversee quality assurance, ensuring project deliverables meet required standards.
- Ensure compliance with Project Management Office (PMO) standards, guidelines, and governance rules.
- A Bachelors Degree in Computer Science, Information Systems, or another related field.
- PMO certification (e.g., PMP, PRINCE2 Foundation) or Scrum Master qualification a plus.
- Proficiency in project management tools (e.g., MS Project, Jira, Smartsheet).
- Service Now skills a plus.
- Strong analytical skills with attention to detail.
- Excellent communication and interpersonal skills.
- Excellent organisational skills.
- Comfortable preparing information for higher levels of management.
- Ability to work under pressure and manage multiple priorities.
- Understanding of project lifecycle and key project management methodologies (e.g., Agile, Waterfall).
- Basic project management/ project planner experience required.
- Experience with a previous large-scale Windows or equivalent migration project a plus.
- Experience with Service Now and/or Smartsheets a plus.
We are guided by shared values in all things we do:Courage, Excellence, Collaboration, Respect and Accountability.
- Courage We are bold thinkers and doers, always ready to take on new challenges. We think of ourselves as entrepreneurs, matching creativity with vigilance.
- Excellence We are united by a shared ambition: change the game, together. Continuous performance is both an objective and a mindset.
- Collaboration Teamwork and emotional intelligence are what makes us stand out in a crowd. We stand shoulder to shoulder, with our clients and our peers, through good times and setbacks.
- Respect We are a hive of different profiles, and we place a high value on openness and transparency. We show respect, always.
- Accountability We are reliable. We celebrate our successes, we take responsibility and learn from our failures. This is why we protect our right to fail as an opportunity to bounce back and progress.
