Gaming Laboratories International is a world leader in testing gaming devices and online systems standards in the gaming, wagering and lottery industries. Join a global market leader in the gambling industry while leveraging your abilities to support the Client Services team. We are seeking a professional like you to continually improve GLI internal systems and services, with the ultimate goal of providing better customer service. In addition to the challenge of these developmental projects, the CDS team places a strong emphasis on training and cross training within the team, providing flexible service coverage and a diverse working enviroment.
Who We Are
With over 30 years in the industry, Gaming Laboratories International is the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world-class customer service delivery to more than 480 jurisdictions worldwide.
Why You Should Work Here
Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries, top-notch benefits and a company culture focused on employee development and career enhancement. Our team members have the opportunity to communicate and collaborate with colleagues around the world.
What You Will Accomplish Here
Our customers are manufacturers, regulators and operators within the Gambling industry. CDS (Customer Delivery & Services) team members have a workload split 2/3 for day-to-day responsibilities and 1/3 developmental activity. Quality, diligence, and persistence are valued skills in the team as is an open approach to issues faced so that the team can be properly focused on supporting each other. In addition to these attributes a working interest in IT is important as the CDS team aims to provide a range of reports from the proposal tracking system. The daily responsibilities may cover a wide range of activities which combine to make a varied working day.
Duties And Responsibilities
Proposal Tracking System Roles / Shifts
- Reviewing Proposals and checking proposal content
- Requesting file numbers for new projects for functional testing and Security projects
- Assist with maintaining the Proposal Tracking System (PTS) including but not limited to the following: create daily backup, review tasks/buckets, review proposals
- Liaise with Client Services, Engineering and QA about task/project status
- Help maintain existing reports and develops new reports
- Ad-hoc administrative tasks
- Senior Certificate
- Interest and knowledge in IT - with some development experience is important
- Knowledge of either Microsoft Teams Planner, SharePoint Lists, SQL, Python and CRM would be a benefit
- Pro-active attidue including the ability to manage assigned work
- Ability to work under pressure
- Team player with good communication skills
- Good knowledge of the English language, verban and written
- Proficiency in Microsoft Word, Outlook, PowerPoint and Excel
- 20 holidays per year, excluding bank holidays
- Annual Discretionary Bonus
- Monthly Company Events
- Quarterly company events
- F resh fruit at the office
- Great working atmosphere
- Medical Aid
- Provident Fund
GLI is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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