What You Will Be Doing
We are looking for a UX Researcher to join our financial services client based in Sandton for a 12-months contract role.
- To research UX best-practices, competitors and user needs.
- Conducts user-testing, analyses data to inform design process. Manages content for certain projects/areas.
- To support the product design team in delivering digital touchpoint experiences that our customers engage with
- To support the product design team in developing customer journey strategies that consistently improve the customer experience for company and drive a customer centric culture throughout the business
- To research UX best practices across both competitors and user needs requirements
- To analyse CX and UX data to inform our UX design process
- To collaborate with stakeholders and design team members
- Completed BSc / IT degree or other related field
- 4 years experience in market research
- Analytical thinking: ability to read user and market research findings using logical and scientific reasoning
- User testing research and usability testing
- Analysed research findings for a better understanding of user insight
- Good understanding of analytics and the UX design process
- Good understanding of what motivates a customer
- Previous UX research (banking advantageous)
Please note that most of our positions are remote however candidates should be residing within the traveling distance as circumstance of the opportunity can change.
