QMSE Manager

Line of Service
Internal Firm Services

Industry/Sector
Not Applicable

Specialism
IFS - Risk & Quality (R&Q)

Management Level
Manager

Job Description & Summary
A career in Risk Management, within Internal Firm Services, will provide you with the opportunity to advance and foster integrity based decision making and conduct by clients employees throughout their organisation. Our Risk Management Generalist - Client Services team focuses on promoting and monitoring compliance with applicable external laws and regulations as well as internal policies and procedures to help manage clients regulatory, litigation, and reputational risk.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.

Role Summary:

To support the FAL of QMSE and specifically to support the the System of Quality Management and Assurance Quality Management Team in carrying out the responsibilities and project management of the firms System of Quality Management (QMSE) and other Assurance Quality Management activities. This includes interpretation of ISQM standards, communication, training, consultations and other activities in support of compliance with the ISQM Standards.

Qualifications / Certifications required:

• CA(SA) Experience in Assurance Line of Service/ Internal audit degree


• Articles completed (advantageous)


• Managerial experience (2 years, 3 years plus advantageous)

Experience required:

• Self-driven individual and a self-starter


• Tenacious and resilient


• Strategic thinking and capabilities in developing innovative solutions to problem solving


• Ability to develop strong internal relationships (strong interpersonal skills)


• Ability to influence and develop high level relationships (internal and external)


• Strong Communication and leadership skills


• Ability to work cohesively in a team/matrix environment


• Strong Project management skills


• Working in a multinational organization with diverse culture, and virtual teams.


• Managerial experience (2 years, 3 years plus advantageous)

Responsibilities of role:

Key Responsibilities include the following (other duties may be assigned)

Quality Management for Service Excellence (PwCs System of Quality Management - QMSE)

• Assist in the preparation of a QMSE Project Plan


• Set up and assign responsibilities on the QMSE Aura file


• Prepare QMSE kick off meeting slides (for Functional Area Leader (FALs, Self Testing team and IT key control testing team)


• Attend QMSE Global office hours calls and ensure Global guidance is applied in our own System of Quality Management


• Coordinate the completion of the Strategic Quality Initiatives (SQI) self assessment by Functional Area leaders (FALs)


• Assist Leadership with the completion of the SQI self assessment template


• Review completed SQI Self Assessment effectiveness template


• Follow up with FALs on progress of QMSE documentation (Core Audit, Broader Assurance Services (BAS) and Service Delivery Center(SDC)) per agreed set timelines


• Review Risk assessments of allocated objectives (Core, BAS, SDC)


• Review key controls and monitoring procedures of allocated objectives (Core, BAS, SDC)


• Review Self testing workings papers of allocated objectives (Core, BAS, SDC)


• Review Ongoing monitoring EGAs of allocated objectives (Core, BAS, SDC)


• Review remediation of Quality Management Findings in order to determine whether it has been appropriately remediated (Core, BAS, SDC)


• Provide guidance and support to FALs/deputies on documentation requirements


• Assist Functional Area Leaders in completing documentation on certain controls and monitoring procedure/ ongoing monitoring of allocated objectives


• Attend weekly self testing status update meetings to ensure progress is made and issues are resolved timeously (HQ, BAS and SDC)


• Attend QMSE self testing scoping meetings to determine appropriate testings plans are developed by the self testing team (HQ, BAS and SDC)


• Attend QMSE self testing results meetings with FALs


• Attend QMSE self testing deficiency meetings (HQ, BAS and SDC)


• Send out remediation action plan template for FALs to complete when deficiencies are identified (HQ, BAS and SDC)


• Review remediation templates completed by FALs to ensure that the appropriate actions are taken (HQ, BAS and SDC)


• Review Self testing report and conduct meetings with FAL on remedial action taken to ensure timeous resolution of deficiencies (HQ, BAS and SDC)


• Attend weekly IT key report testing status update meetings to ensure progress is made and resolve issues timeously (HQ, BAS and SDC)


• Review Key report testing reports and conclusions and determine impact of the System of Quality Management (HQ, BAS and SDC)


• Perform an assessment of the root causes for Quality Management Review (QMR)/Self testing deficiencies noted

QMR:

• Upload required NARM documentation on drive in preparation for the QMR


• Set up QMR meeting schedules based on the Objectives selected in scope


• Complete the QMR Leadership Firm kick off meeting slides


• Attend Review Team Leader briefing meeting


• Attend other SMA Leadership meetings as required


• Assist Leadership in preparation of talking points for the Leadership meetings


• Assigning responsibility and tracking of queries on the QMR log to ensure a efficient review is conducted


• Assist in Regular monitoring activities review /requests from Global


• Provide information required by the Global Regular monitoring reviewer


• Attend Bi-monthly meetings with the ITL on progress of QMSE

Reporting:

• Assistance with reporting on Audit Quality Indicators to Leadership (Regulatory results/ QMR results, Utilisation, Partner workload)


• Preparation of PowerPoint presentations to Leadership

Implementing the standards on ISQM1 and ISQM2

• Support the Assurance Quality Leader in implementing the annual Assurance Quality Organisation action plan, agreed and supported by appropriate leadership in your firm.


• Monitor the achievement of the plan and the completion of the agreed actions and regularly report on/communicate with firm leadership regarding System of Quality Management (QMSE) activities.


• Continually stay abreast of Global QMSE guidance by participating in the Global QMSE Office Hours.


• Be familiar with the requirements of ISQM1 and ISQM2. Be comfortable with the content of the Assurance QMSE as it relates to allocated quality objectives as well the results and findings of any reviews. Support the Assurance Quality Leaders and senior team members in implementing follow-up or improvement specific actions as agreed with Assurance R&Q.

Research:

• Research technical issues (ISQM1 and ISQM2 Standard requirements) and R&Q policies and procedures.

Training and Communications:

• Develop and assist in the implementation of QMSE related projects and training based on the needs and risk of the firm.


• Draft Assurance R&Q communications for review by Assurance R&Q Director for release to the practice

Compliance:

• Complete QMSE documentation as it relates to assigned objectives


• Provide support to the Assurance Quality Leader with regulatory inspection requirements.


• Provide support to the Assurance R&Q Associate Director with the QMR reviews as required by the PwC Global Network


• Develop guidance for Functional Area Leaders as it relates to QMSE projects mandated by the Global R&Q Inspections team


• Assistance with implementation of ISQM1 and ISQM 2 (provide support to FALs in the identification of potential deficiencies and recommend solutions).

Other Assurance R&Q activities:

• General R&Q enquiries


• R&Q consultations


• Assist in drafting risk alerts as required


• Complete the regulatory submissions for South Market Area and coordinate the submission for WMA and EMA

Skill sets required:

• Experience in Assurance Line of Service Essential, R&Q experience advantageous


• Technical research skills - being able to evaluate a situation broadly and to consider all aspects, including Risk Management standards and Quality standards (ISQMs).


• Highly computer literate with intermediate to advanced knowledge of MS Excel and PowerPoint. Experience with Google documents advantageous


• Intellectual curiosity - ask the questions, challenge, general skepticism


• The ability to think critically and solve complex problems efficiently and practically.


• Self-motivated and attention to detail


• Ability to persuade stakeholders to adopt appropriate solutions


• Strong interpersonal and management skills reflecting ability to interact across management levels


• Analytical and solution driven


• Pro-active and committed to delivery


• Excellent time management skills

Role related attributes:

• Self-driven individual and a self-starter


• Tenacious and resilient


• Strategic thinking and capabilities in developing innovative solutions to problem solving


• Ability to develop strong internal relationships (strong interpersonal skills)


• Ability to influence and develop high level relationships (internal and external)


• Strong Communication and leadership skills


• Ability to work cohesively in a team/matrix environment


• Strong Project management skills


• Working in a multinational organization with diverse culture, and virtual teams.


• Managerial experience (2 years, 3 years plus advantageous)

Independence requirements to be taken into consideration:

None

* Industry experience required:

• Experience in Assurance Line of Service Essential, R&Q experience advantageous

Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements
Up to 20%

Available for Work Visa Sponsorship?
No

Government Clearance Required?
Yes

Job Posting End Date
March 5, 2023