Quality Assurance Generalist

Our client has a compelling opportunity in their Risk and Compliance department for an exceptional individual. They are seeking a talented professional with the right skills and experience to join them in maintaining the Quality Management System (QMS) and conducting periodic audits across their business units.

Key Responsibilities:

• DEVELOP AND MAINTAIN QMS DOCUMENTS
• Typing, layout, format, pagination, database, compilation, editing, review, and maintenance of QMS documents
• Revision control and status tracking documents
• Creation of complex diagrams, attachments, scanning, and converting documents
• Ensuring documents adhere to ISO 9001 Standards
• Providing QMS training to staff for increased awareness and understanding
• Assisting staff with queries related to the QMS
• Updating the BarnOwl system with the latest audit information
• MONITOR COMPLIANCE WITH QUALITY STANDARDS
• Auditing business units of conformance with QMS
• Ensuring all standards, processes and procedures are documented and adhered to by staff
• Addressing corrective and follow-up actions based on audit findings
• Collecting data on corrective and preventive actions and analysing trends for QMS improvement.
• Tracking and following up on outstanding corrective actions with objective evidence
• Submitting statistical activity reports to the Manager of Quality Assurance
• PROMOTE CONTINUOUS IMPROMENT
• Developing, implementing, and maintaining a continuous improvement mechanism
• Promoting QMS and continuous improvement through training, workshops and mentoring
• DEVELOPMENTOF QMS TEMPLATES
• Creating organisational templates for policies, procedures, work instructions, forms, checklists, and other documents
• Enhancing QMS documents by incorporating external and internal formatting requirements
• Consulting and disseminating information on new/amended requirements
• Controlling external and internal formatting requirements
• RISK IDENTIFICATION
• Identifying relevant risks at an operational level using appropriate tools and techniques
• Reporting identified risks to the Enterprise-Wide Risk Management function
• Assisting Risk Specialists in developing mitigation plans for identified risks
• DESIGN AND REDESIGN OF PROCESSESS (BRB)
• Designing and redesigning within the company for improved business processes efficacy
• Ensuring optimal internal and external processes for customer service excellence both internally and externally

Requirements

• A National Diploma in Quality Management or a related qualification at an NQF 6 level or
• A Degree in Quality Management or a related qualification at an NQF 7 level
• 2 years Quality Management or Quality Assurance and/or Business Process Redesign
• 1 year Risk Management (advantageous)
• 1 year Aviation (advantageous)