Role Competence
To take responsibility for assisting in the day-to-day investigatory procedures involved in Shopper, Interviewer and CATI agents Quality Control requirements, conforming to MRS Code of Conduct and ISO 20252 / ISO 270001 standards and IPSOS SOPs.
- Carry out quality validations, ensuring compliance with the set procedures.
- Manage , utilize and maintain all resources including human resources to achieve IPSOS quality standards.
- Keep up to date on Quality Control standards and ensure these are met to the highest possible standard.
- Effective use of Shopmetrics, iField and CATI Software,
- Monitor shoppers, Interviewers and Agents of concern and report to Operations and HR any fraudulent actions.
- Use benefit of experience to determine appropriate cost-effective course for case being reviewed.
- Analyze data from validations and take appropriate action regarding poor results.
- Liaise with Stakeholders to determine appropriate course of action is implemented.
- Keep all related software and databases updated with pertinent details.
- Self-development and development of others.
- Work in accordance with the company information, security procedures ISO 27001 and ISO 20252 standards.
- Feedback appropriately and in timely fashion when serious concerns arise affecting project completion/targets.
- Understand the difference procedures required when dealing with Interviewers, Shoppers, Calling Agents on contract/with long service records.
- Familiarizes oneself with the requirements and correct methodology for every Project.
- Ensure consistency of processes across sites.
- Independently make decisions and ensure Operations Manager is aware.
- Continually review efficiency and effectiveness of processes and streamline as appropriate.
- Ensure all relevant information and documents within your domain can be assessed and understood by the Quality team during your absence.
Ipsos is one of the worlds largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years . With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And were proud to share weve received our Great Place to Work Certification in 2022 & 2023!
