Quality Controller - West Division

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In todays iNTTerconnected world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the worlds most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The purpose of this role is to monitor and evaluate Agents calls in order to ensure a high and consistent standard of performance.

Working at NTT

• Call Evaluation
• Monitors and evaluates Agents recorded calls against call evaluation sheet
• Identifies areas of strength and development for each Agent
• Conducts side by side call evaluations as and when required.
• Investigates suspected fraud or noncompliance cases when required.
• Identifies process improvements and highlights to management.

Administration and Reporting

• Provides quality related reports as per the business unit requirements
• Maintains files for assigned Agents with the relevant quality documentation
• Update all shared folders with relevant information

What will make you a good fit for the role?

Knowledge

• Matric or equivalent NQF
• Two years Age

Skills

• Customer service orientation (L2)
• Attention to detail.
• Oral and written communication (L2)
• Technical Expertise (L1)

Attributes

• Resilience

Join our growing global team and accelerate your career with us. Apply today.

A Career At NTT Means

• Being part of a global pioneer where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40, 000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
• Being at the forefront of cutting-edge technology backed with a 150-year heritage of using technology for good. With 40% of the worlds internet traffic running on our network and where Emoji were first invented, you can be proud of the groups many new firsts.
• Making a difference by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
• Being your best self in a progressive Connected Working environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
• Having ongoing opportunities to own and develop your career with a personal and professional development plan and access to the broadest learning offerings in the industry.