Working as an R&D Support Liaison you will be the link between the KCS Support Department and the KCS R&D Department, providing a two-way channel of communication, knowledge, information and support. Responsibilities will also extend to provide the same links for KCS, PSG and supporting R&D with critical Bugs and escalations, onboarding and upskilling R&D recruits and some QA Testing.
This role will provide an early response back to Support with regards to Bugs and queries, enabling them to deliver a more timely and efficient service to the customer as well as supporting the R&D Team to onboard and upskill new recruits.
This will help to provide a good overall customer service, training and onboarding experience.
Key Responsibilities
You will be expected to undertake a wide range of activities and your responsibilities will include:
- Vetting Bugs logged on behalf of customers to ensure by KCS Support or KCS PSG
- Applying business knowledge to provide feedback that can be shared with customers
- Support the K8 Delivery Managers with Bug management and communications outside of R&D
- Facilitate onboarding new recruits, ensuring they have the relevant access and toolsets to proceed with training
- Training and mentoring R&D personnel through the L3 daily process
- Implement and use the departmental standard QA processes and tools
- Train R&D personnel on standard QA processes and tools
- Understanding the role of QA and providing support and assistance with priority items and escalations
- Run daily standups for the L3 process
- Working collaboratively with Delivery Managers, Developers, Testers and personnel outside of R&D
- Encourage and support continuous improvement, providing ideas for change and supporting implementation of change
In addition to the Main Duties and Responsibilities required for this role, you will be trained as a QA Analyst so you can support the R&D Team with onboarding, training and mentoring new recruits and testing Epics and Bugs.
- Participate in all aspects of QA product lifecycle as required; understand the product requirements, test case creation, feature/regression/integration/exploratory/end-to-end test execution
- Execute test cases and report on results
- Report defects and track
- Work with developers to diagnose and rectify software problems
- Understand product business requirements and review functional specifications, to detect and remove defects early in the product development lifecycle
- Write test cases in line with a specification to test core functionality, identify and investigate ambiguities in test results and propose solutions
- Execute test cases on specific areas of product functionality and check outcomes against expected results
- Participate in Agile development processes including communicating ideas, questions and concerns
- Participate in the relevant scrum events; planning and estimation, daily scrums, sprint reviews, and retrospectives
- Experience, knowledge and understanding of business processes
- Excellent problem solving and troubleshooting skills
- Excellent organisational and communication skills
- Experience of software testing within an Agile environment
- Experience of writing, maintaining and executing manual test cases
- Experience of the entire test lifecycle
- ISTQB qualification
- Good leadership skills
- Good training and mentoring skills
Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.
Equal Opportunities
KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.
If this role is of interest to you please apply online.
To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes.
