Main Responsibilities:
- Supports the smooth running of the housekeeping department, where all aspects of the guest experience are delivered to the highest levels.
- Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
- Delivers on plans and objectives where housekeeping initiatives & hotel targets are achieved.
- Supervises the housekeeping team fostering a culture of growth, development, and performance within the department.
- Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
- Builds and maintains effective working relationships with all key stakeholders.
- Takes ownership of the departmental programmes that advance service standards, profitability, and cost control.
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required.
- Experience in housekeeping
- Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style.
- Commitment to delivering exceptional guest service with a passion for the hospitality industry.
- Ability to find creative solutions with proven problem-solving capabilities offering support where required.
- Personal integrity, with the ability to work in an environment that demands excellence, time, and energy.
- Experience of working with IT systems on various platforms
- Strong communication skills
Staff Scheduling
Microsoft Office
Attention to detail
Communication Skills
Possess a Yes I Can! spirit
By applying you confirm you have these skills.
