What You Will Do
The main purpose of the role is to handle reception, the switchboard and additional administration tasks; whilst providing professional interaction between Head Office, the Dealer Network and Volvos customers. To execute the duties pertaining to the reception and the switchboard efficiently, with pride and dignity.
Reporting: This position reports to the Branch Administrator.
Job Objectives
- Be the front face for the branch
- Assist all departments.
- Full responsibility of the switchboard which includes receiving calls, taking and disseminating messages.
- Promptly answer phones.
- Transfer incoming calls to respective extension.
- Ensure accurate messages taken when persons are not available.
- Receive guests/visitors.
- Ensure person being visited is promptly advised and give feedback to guests/visitors.
- Handling client queries and complaints.
- Facilitate posting of goods and documents through courier services.
- Ensure that internal mail is sent to the Dealer Network via Sky Net couriers.
- Updating of courier records.
- Assistance with faxing, copying and scanning when required.
- General administration duties when required.
- Matric/N4
- Receptionist/Secretarial/Administration Qualification an advantage.
- 3 years reception and switchboard experience.
- Strong administrative background.
- Computer literate.
- Understanding and working knowledge of Outlook, Excel and Word.
- Excellent telephone skills.
- Attention to detail.
- Self-motivated.
- Excellent customer and interpersonal skills.
- Communication skills.
- Verbal and written.
- Listening skills.
- Understanding of diverse cultures.
Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.
Application Closing Date: 02 August 2024.
We value your data privacy and therefore do not accept applications via mail.
Who We Are And What We Believe In
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100, 000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the groups leading brands and entities.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
