Receptionist

Job Title: Receptionist

Accountable to: Office Manager

Based: Centurion

Salary: Market-related

Contract type: Contract

Environment: Full time

Overview:

The Receptionist serves as the first point of contact for visitors and callers, providing exceptional customer service and ensuring a welcoming atmosphere. Responsibilities include managing the front desk, answering and directing calls, handling inquiries, and performing various administrative tasks to support office operations.

Key responsibilities:

• Welcome and greet visitors and direct them to the appropriate person or department.
• Answer, screen, and forward incoming phone calls.
• Handle and respond to inquiries from clients, visitors, and staff.
• Manage the reception area, ensuring it is clean and welcoming.
• Receive, sort, and distribute mail and packages.
• Maintain office security by following procedures and controlling access.
• Assist with administrative tasks, such as scheduling appointments, data entry, and filing.
• Maintain and update contact lists and office records.
• Support office operations and staff as needed.
• Coordinate with office management to ensure smooth front desk operations.
• Assist in making bookings on an ad-hoc basis.
• Assist in other office tasks and initiatives.

Behavioural Skills:

• Professionalism: Always maintain a professional appearance and demeanour. Represent the organisation positively when interacting with visitors, clients, and staff.
• Communication: Exhibit strong verbal and written communication skills. Communicate effectively and politely in person, over the phone, or via email.
• Customer Service: Provide exceptional customer service. Greet visitors warmly, address inquiries promptly, and ensure a positive experience for all clients and visitors.
• Organization: Display excellent organisational skills. Manage front desk activities efficiently, including handling calls, scheduling appointments, and maintaining records.
• Attention to Detail: Pay close attention to detail in all tasks, from managing the reception area to handling mail and packages.
• Multitasking: Effectively handle multiple tasks simultaneously. Prioritise tasks to ensure smooth and efficient front desk operations.
• Adaptability: Respond to changing demands and schedules with flexibility and adaptability. Be willing to take on additional responsibilities as needed.
• Reliability: Demonstrate dependability and consistency in performing job duties. Be punctual, reliable, and steady at the front desk.
• Problem-solving: Approach challenges with a positive and solution-oriented mindset. Handle difficult situations or irate visitors calmly and efficiently.
• Team Collaboration: Work collaboratively with administrative staff and office management. Coordinate effectively with other departments to support overall office operations.

Experience and Skills required:

• Communication Skills: Strong verbal and written communication skills
• Telephone etiquette: Excellent in handling calls professionally and promptly
• Customer Service: Excellent customer service and interpersonal skills
• Organizational Skills: Ability to organise tasks and manage time effectively
• Computer Skills: Proficiency in MS Office and familiarity with office software
• Knowledge of business processes and procedures
• Experience in secretarial duties and document management

Qualifications:

• Matric certificate or any equivalent qualification
• Previous experience as a receptionist, front desk representative, or similar role preferred
• Proficiency in MS Office (MS Excel, MS Word, and MS Outlook)
• Strong communication and interpersonal skills
• Professional appearance and demeanour
• Excellent organisational skills and attention to detail
• Ability to handle multiple tasks simultaneously
• NOTE

Job Description:

Please note that this job description does not include all duties, responsibilities or qualifications associated with the job. Additional duties may be assigned as required.

Application Process:

If you possess the necessary knowledge, skills, and qualifications for this position, we invite you to apply online by using the following link: Receptionist - Boxfusion | Career Page (careers-page.com)

The closing date for applications is August 30th, 2024.

Please note that only shortlisted candidates will be contacted to proceed with the next step in the selection process, which includes a competency assessment. We appreciate the time and effort you have taken to apply for this position and thank you for your interest in Boxfusion.

Company Overview: https://www.boxfusion.co.za/