Receptionist

VACANCY NOTIFICATIONPosition: Receptionist Location: Tshipi Ntle Manganese Mining, Bryanston, Johannesburg

VACANCY STATUS

PUBLISHED DATE

11 April 2023

CLOSING DATE

20 April 2023

Position Description

Receptionist

PATTERSON GRADING

B Lower

REPORTING TO

Executive PA / Office Manager

DIRECT REPORTS

N/A

PURPOSE OF THE JOB

Provides frontline support to the Johannesburg Head Office.

Responsible for welcoming and attending to visitors and dealing with telephonic inquiries from internal and external customer.

KEY PERFORMANCE AREAS

Financial Perspective

Contributes to cost efficiencies

• Demonstrates budget and cost awareness and proactively identifies and implements cost saving initiative within the function.
• Identifies and escalates potential risks that could result in increased costs.

Internal Business Process Perspective

Frontline Support

• Co-ordinates and operated the switchboard in a timely and efficient manner by responding to external and internal telephonic queries and redirecting callers to the correct responsible party where necessary.
• Ensures that employee lists are updated on a regular basis.
• Records and relays accurate messages and relays relevant and accurate information to callers and visitors.
• Provides general administration and office support.
• Sorts and distributes mail and other correspondence.
• Schedules appointments and books meeting rooms.
• Manages and maintains the appearance of the reception area to ensure a welcoming environment for visitors, customers and other stakeholders.

People Perspective

Personal Development

• Manages own performance in terms of agreed service level agreements (SLAs) and/or KPA/KPIs.
• Identifies gaps in own development and creates and reviews development plans to increase performance and ensure personal development.
• Works to master skills and competencies within own role to ensure personal development and performance.

Contributes to team

• Contributes to the attainment of team and organisational goals by demonstrating team commitment and collaboration.
• Values and respects team members and others within the organisation.
• Demonstrates inclusivity and values diversity.
• Shares knowledge and best practice that will benefit the team.

Customer Perspective

• Manages customer expectations and requirements to deliver effective and efficient services to the business in line with company values and standards.
• Takes ownership of customer complaints and uses technical knowledge and insight to resolve issues and problems accurately and timeously.
• Drives customer satisfaction through the provision of services.

Minimum Qualifications Required

• Matric (Grade 12)
• Computer literate

Preferred Qualification

• Post-matric certificate or diploma in administration or customer service.

Minimum Experience And Knowledge Required

• 2 years experience within a similar role
• Valid drivers license is advantageous
• Competence in the MS Office suite

ATTRIBUTES

• Strong communicator
• High level of English proficiency
• Financial acumen with high levels of attention to detail
• Strong organisational abilities and the ability to multi-task, with at times, competing and conflicting levels of priority
• Proficient in Microsoft Office packages
• High level of integrity (to deal with confidential information)
• Deadline driven
• Self-Starter

COMPETENCIES

• Team player
• Discernment
• Attention to detail
• Initiative
• Integrity
• Good decision-making skills

APPLICATION PROCESS

Applicants who meet the key requirements of the job must apply via the Tshipi website: www.tshipi.co.za, click on Opportunities, click on the relevant vacancy and apply, on or before 26 January 2024.

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