Category: Corp Service Property Mngt - OF6306
Posted by: Alexander Forbes
Posted on: 27 Mar 2025
Closing date: 03 Apr 2025
Location: Cape Town
Purpose Of The Job
Maintain a world class standard for Hard and Soft services and manage the AF Facilities to meet the needs of our clients and staff.Responsible for the day to day supervision of all reception, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales delivering professional, high quality customer-focused service through all customer touch points
Overview
Education
- Matric Essential
- Relevant qualification Advantageous
- Minimum 2 years proven work experience as a corporate receptionist within the financial services industry.
- Knowledge of customer service practices and principles
- Ability to speak more than 2 languages
Delivering exceptional customer service
- Maintain a positive attitude that is welcoming to clients and visitors
- Greet all clients and visitors with a sincere smile and treat each client as our valued guest.
- Always acknowledge the presence of a client, show the person that you are aware of their presence
- Engage clients professionally, using correct business language
- Manage telephone calls professionally, efficiently and with good communication skills
- Build a rapport, by accurate use of voice, tone, pitch, body language/gestures (facial expression)
- Attend to customer complaints and concerns immediately, and facilitate satisfactory resolution
- Provide timely referral to staff or business centre for appointments or other assistance
- Exercise courteous mannerism
- Appropriate greeting and closing/ending exercised
- Acting as a chaperone for clients as and when required
- Answering incoming telephone calls, determining purpose of call and forwarding caller to appropriate employee or department
- Assist with any administrative duties when required by the Business Support Team
- All clients visiting AF to be recorded accurately on the visitor management system or via the in-house input forms.
- 100% adherence to Divisional policies, procedure, protocols and SLAs
- 100% adherence to AFFS policies, procedures and guidelines
- Monitor effective use of business tools and equipment
- Full adherence to schedules and handbook protocols
- Meeting customer survey satisfaction standard
- Adhere to the POPIA act Confidentiality and no documentation to be visible to clients
- Contribute to the performance of the team by displaying a positive and enthusiastic attitude, showing support and involvement in all activities
- Work effectively within the business support team
- Treat colleagues with integrity, respect and empathy
- Support team objectives and decisions
- Must internally maintain excellent communication with colleagues in front line team to assist in ensuring the smooth operation of services
- Share knowledge and skills with other members of the team
- Meet attendance and adherence requirements
- By identifying and pursuing new opportunities aligned to TCF and maintain a good client relationships.
- Understand the TCF principles and use them when dealing with clients
- Act as a brand ambassador by modelling the AlexForbes values in every interaction with clients, colleagues, service providers and the general public.
- Attendance and active participation in professional development, training and coaching sessions as required.
- Respond openly to feedback and apply knowledge of procedures, policies and protocols to meet business objectives.
- Contributing to the positive cohesive workplace environment demonstrating respect for advice and feedback by fellow operators
