Reference Number MOT231010-1
Job Title Receptionist _Klerksdorp
Branch/Department Admin
Job Type Classification Permanent
Location - Town / City Klerksdorp
Location - Province/Area North-West
Location - Country South Africa
Job Description
Reporting to the Financial Manager, the Receptionist is responsible for providing first line communication.
- Ensure messages are correct and conveyed timeously
- Update and distribute telephone lists to all Staff at Dealership
- Communicate with all Staff
- Control, monitor and record outgoing trunk calls and incoming reverse charge calls
This position provides first line communication, monitor all incoming calls and ensure all customers receive a pleasant and courteous welcome.
Specific Role Responsibilities
- Ensure Customers are directed to the employee to be visited / contacted
- Ensure Customers comfort whilst in waiting period
- Ensure all calls are answered promptly and pleasantly
- Ensure cleanliness of reception area
- Limit hang-on calls by offering call backs
- Ensure paging system is on first call back after no reply
- A minimum of 3 years receptionist experience is essential.
- A Receptionist certificate will be an added advantage
- A minimum of Grade 12.
- Motor industry experience will an added advantage
- Must have excellent verbal communication skill
- Sense of urgency
- Customer orientation
- Friendly and empathetic