Talent Advisor

As a Talent Advisor, your mission is to empower developers to succeed in finding their dream job. That means that your success will be measured against placement delivery goals, enabling the best possible job search experience for candidates on OfferZen. You will do so by building great relationships with customers and providing expert advice and guidance relating to their job search. Talent Advisors also support customers throughout their use of the OfferZen platform. You will need to collaborate expertly with your customers, with other TAs in your team as well as with Account Managers, who perform a similar role working with companies on OfferZen.

Outcomes

• Consistent conversion of candidates with opportunities into candidates who have successfully found a new job on the platform, in line with business goals.
• Positive candidate feedback via Customer Satisfaction (CSAT) and Net Promoter Score (NPS) surveys.

Responsibilities

Placement Delivery

• Our candidates expect to find their next position, that is aligned with their career goals, on OfferZen. You own guiding and influencing the maximum number of candidates in your portfolio to successfully find new jobs on the OfferZen platform.
• You will proactively work with the candidates in your portfolio (roughly 80-100 candidates actively engaging with companies on OfferZen at any given time) to understand their needs and add value as they navigate their job search journey.
• This includes guiding candidates with expert marketplace knowledge and interview advice, as well as empowering them to reflect on and assess all of the potential opportunities that arise during their job search.
• You will need to create urgency with candidates accepted onto the platform to notify you if & when they want to go live on the platform. This ensures we make the most out of the supply we have.

Our key metric for success is the Match-To-Placed conversion rate. As of November 2023, the match to placed rate goal is 19% for SA-based candidates. We review this target on a quarterly basis.

Collaboration

• You will work closely with both candidates and OfferZen account managers to facilitate successful, long-lasting placements on OfferZen. This collaboration typically includes:
• Making sure candidates have a good understanding of how companies and recruiters think and operate.
• Helping candidates and companies ask good probing questions and communicate effectively to determine whether theyre a good fit.
• Preempt and actively seek to prevent blockers from progressing for both candidates and companies.
• Supporting candidates and companies in negotiating possible offer terms before any contracts are signed.
• You will work closely with your team and team leads to develop team best practice, which should enable ops teams to deliver this high-quality service consistently to all of OfferZens customers.

Candidate Experience

• You contribute to establishing & maintaining the OfferZen brand in the developer community.
• Youll need to respond quickly and efficiently to the needs of all the candidates in your portfolio to ensure they have an awesome experience with OfferZen, and to maximise their chances of finding their dream job.
• You'll be expected to formulate data-driven opinions and ideas for improving the candidate experience, in the interest of maintaining high levels of candidate retention.

Key metrics for success are Candidate CSAT and Candidate NPS scores

Candidate Support

• Talent Advisors solve human problems relating to all phases of the candidate's job search on the OfferZen platform.
• You will need to be able to advise candidates on tech job search marketplace dynamics, and how the OfferZen marketplace works and help them build a profile that is an excellent and true representation of their skills, knowledge and experience. This is done on an ad hoc basis.
• Talent Advisors are required to be product experts who understand and can troubleshoot blockers candidates may encounter while using the OfferZen platform.

Youll be a great fit for this role if you have

• 2 - 4 years of working experience in recruitment, talent acquisition, human resources or customer success
• Passion for technology and solving human problems
• A proven track record of achieving measurable results and meeting deadlines in a fast-paced environment
• Strong human-centered, customer service focus; a commitment to driving candidate success and customer satisfaction
• Experience tackling problems head-on and articulating lessons learned
• Excellent verbal and written communication skills combined with active listening abilities
• You can operate independently in a remote environment and cultivate strong relationships in a primarily remote capacity
• Strong multi-tasking ability and great time-management skills

Advantageous

• The ability to work with various reporting tools and CRM to keep track of your candidates and collaborate with the internal OfferZen team
• Experience working in a startup
• You have worked in a capacity where motivating others was essential to your success
• High level of emotional intelligence

*This role can be based locally or remotely - we welcome all applicants based in South Africa.