Reefer Export Documentation Manager

Would you like to be part of a value driven, commercially oriented international environment where we enable global trade every day? The Reefer Export Documentation manager is responsible for a team of Documentation controllers who are accountable for the accurate, timely production and delivery of the various documentation associated with the export of Refrigerated cargo out of the Southern Africa.

WHAT WE OFFER

At Maersk we believe that a long-term successful career happens when there is a match between what you are passionate about, what you are good at and what is needed by our business. A successful career will include a variety of experiences that stretch you, bring you out of your comfort zone and offer you an opportunity to learn and grow in ways that also build our business. Attractive package with benefits to reflect candidate's skills and experience.

KEY RESPONSIBILITIES

• Plan and execute effective work balancing to ensure performance adherence to strict deadlines
• Monitor processes and performance against established KPIs and targets to meet our intended customer experience, while maintaining our business requirements and operations.
• Ensure customers are handled timely and with constant care.
• Be the first point of escalation for any problems or issues encountered by any customer or member of the team.
• Drives the team's performance including customer experience delivery.
• Ensure the role competencies and requirements within the team are maintained from both the perspective of operational execution, back-up and contingency coverage.
• Conduct monthly coaching sessions and periodic performance review sessions with team members.
• Ensure that each team member has the required training with respect to systems & soft skills to handle their tasks efficiently & professionally.
• Drives commercial intelligence within own team.
• Attends regular or ad-hoc joint sales calls with sales teams to provide better service to customers.
• Drives continuous improvement and team efficiency.
• Provides support to global, area and local initiatives and projects.

WHO WE ARE LOOKING FOR

• Excellent management and leadership ability.
• 5-10 years of relevant work experience including detailed knowledge of business processes within the perishable documentation environment
• Cross-functional end to end perspective and commercial mindset.
• Customer Focus.
• Performance Driven.
• Ability to work under pressure and meet deadlines.
• Proficiency in MS Excel
• Supply Chain Management or Freight Forwarding Experience.
• Cost management industry stakeholders - DALRRD, DHL, Chambers
• Protocol Management within ED system for Documentation