General Manager - Super-regional Shopping Centre

To manage a centre by optimising all trading opportunities, including lease agreements, and ensuring that the portfolio financial performance remains sound. Optimizing the building's income stream by establishing and maintaining mutually beneficial relationships with tenants, manage and control personnel, service contractors, repairs, revamps, tenant installations, inspections and general building administration. This position will require an all-rounded property professional.

People Management

• Performance Management
• Training & development
• Corporate culture change
• Work unit climate

Marketing of Space & Renewals

• Ensure the correctness of the vacancy (stock) list and inform Finance & Operations Managers.
• Marketing plan, based on vacancy list, including determining tenant mix
• Lease Negotiations (according to approval framework & mandate)
• Draft motivation for approvals of deals
• Communication with brokers, marketing programme
• Sustainable income stream secured, whilst taking account of the viability of tenant (trade densities) and required tenant mix, as well as profile and image of building
• Retain or replace tenant in time at optimal rate
• Contract administration accurate, complete and on time
• Tenants fully installed and in time as per specifications within the agreed time frame
• Attract and approve targeted tenants
• Vacant space let at optimal rate, while taking account of sustainability of the income stream
• Monitoring of outstanding renewals - assistant managers
• Support to assistant managers ito higher level or complex deals & negotiations.

Property Management

Service Contractors

• Assist with specifications and finalisation of service contracts according to needs in conjunction with Facilities Consultant
• Monthly audit of contracted expenses
• Manage service contractors and liaise with management of contractors

Inspections

• Manage inspection programme with Operations Manager
• Inspections with Facilities Specialist centre
• Ad hoc inspections where necessary
• Tenant Installations
• Oversee tenant installation processes

Maintenance & Repairs

• Oversee running and planned maintenance

OHS Act & other statutory requirements

• Health & Safety meetings
• Monitor OHS Act compliance
• Monitor compliance to other relevant statutory requirements

Recordkeeping & Administration

• Updating of relevant data in SAP / MDA / NICOR
• Monitoring maintenance of SAP / MDA / NICOR data by Operations Managers & consultants
• Parking audit
• Monitoring of insurance claims
• CAD - new requests, changes, updates

Reporting & Management Meetings

• Prepare management pack, in conjunction with Finance
• Co-ordinate, arrange & attend management meetings - act as chair where possible

Budgeting: Income & Expense Control

Budgeting

• Provide inputs into income & expense budgets based on knowledge of the property market in the cluster
• Manage income & expenses

Expenses

• Approval & Managing internal orders
• Energy management - in conjunction with technical consultants
• Recovery rate of at least 85%
• Evaluate municipal accounts & implement corrective measures
• Monitoring of company expenses & implement appropriate cost reduction (example telephone accounts)
• Income
• Monitor actual income vs. budget
• Evaluate outstanding rent-roll - timeous follow-up & corrective measures
• Vacant space strategy in conjunction with Regional Manager
• Confirm validity of transactions for commission claims

Liaison (tenants, clients, brokers, public & community)

Tenants

• Monitoring of Call Logging system - logging, follow-up, reports, trends, query resolution
• Active use of the system by cluster
• Control interaction between tenants & other company divisions
• Positive relationships with internal service providers
• Tenant visitation programme (should include discussion re turnover performance)
• Tenant visitation programme
• Tenants meet required standards and contractual obligations with reference to user clauses

External Clients

• Feedback to external clients - including issues identified & recommendation of corrective measures.
• Implementation of instructions from KAM (Key Account Management) regarding client requirements
• Brokers (lower involvement in Retail)
• Broker queries, assistance with deals

Public & Community Involvement

• Ensure quality Customer service delivery (Buying Public)
• Liaison on a daily basis with internal and external parties, including involvement in forums, business chambers, Policing Forums, etc and establishing & maintaining relationships with the local community.

Retail Management & Tenant Turnover Performance Evaluation

• Tenant mix
• Trading Density Management (obtain turnover figures, analyse and discuss with tenants, discuss corrective measures)
• Feet counts
• Evaluation of retailers
• Promotions & Marketing (where promotions company is not appointed)
• Management of Promotions Contractor (incl promotions, court income, etc.
• Implementation of standard tenant criteria per centre

Revamps & Upgrades

• Visioning sessions with professionals
• Involvement in Project Planning Stage
• Tenant mix & relocation of tenants if required
• Ongoing involvement in meetings during revamp
• Relaunch of Shopping Centre

Requirements5-8 Years Experience In The Property/centre Management Industry.

Minimum qualification grade 12.

A Business (marketing) or a property related tertiary qualification would be a recommendation.