To assist the Human Resources Team at the Regional HR Hub who are responsible for supporting staff at all British diplomatic missions in the Africa Region. Respond to HR enquiries from staff across the region in a timely and courteous fashion, in line with local employment law and central guidance and policy.
HR Administration
- Responsible for all administration - Create, amend and terminate staff records, process leave requests, and compile reports for senior management.
- Update and maintain HR databases used to track starters and leavers, contracts, probation and changes in personal circumstances
- Provide administrative support and assistance on large projects such as Quarterly Activities Report, Performance Pay, etc.
- Process and upload payroll related documents for all country-based staff in the Africa region.
- Produce regular and ad hoc HR Direct reports for the HR Hub team.
- Manage and organise the shared email inbox and update the enquiry log to ensure enquiries are appropriately handled according to their urgency and subject matter within relevant SLA targets.
- Respond to HR enquiries, following appropriate procedures, in line with policy guidance.
- Monitor central policy and guidance, ensuring that enquiry handling procedures mirror these and highlight any changes to team members.
- Constantly seek to review and improve services by identifying areas for development in guidance and reporting feedback from customers to senior managers.
- Respond to employment verification requests.
- Monitor probation periods and employment contracts.
- Proactively liaise with senior managers within the region and take appropriate action on a timely basis - renew contracts, confirm employment or initiate termination processes.
- Ensure compliance with the standard performance appraisal process.
- Assist in Monitoring the completion of performance appraisals throughout the region.
- Record relevant data accurately to ensure that accurate MI is captured.
- Ensure the current electronic filing system is up to date which includes active, terminated, and archived files.
- Provide general administrative functions and any other reasonably requested ad hoc duties.
- Answer all enquiries from internal and external stakeholders with strong customer service skills.
- Assist the Regional HR Advisor with coordination of meetings.
- Maintain office supplies for HR team, ordering additional items as needed.
- Serve as backup for other HR Advisors as and when needed.
- Participate as an active team member and take on other team projects as necessary.
