Senior Claims Analyst

Position Overview

The Senior Claims Analyst is responsible for supporting the day-to-day support of the Claims Administration Team responsible for ensuring that the SA based Treaty and Facultative business is administered appropriately and accurately in line with treaty specifications, for South Africa. This role ensures that standard processes and procedures are adhered to across the EMEA region, in order for RGA to benefit from an efficient working practice. In addition, the Senior Claims Analyst will be required to support in generating the provision of regular claims reporting; processing of complex claims on Ira; answering of technical queries; retrocessionaire reporting; pending claims verification; updating of internal documentation; adherence to and provision of feedback on controls implementation; ad hoc clean-up tasks; and support during audits.

Responsibilities

• Ensure that claims relating to SA business are administered appropriately through the RGA chain of companies, external retro companies and the International Retro Pool.
• Document claims processes and procedures, indicating where any variation exists, either by system or client.
• Ensure that the companys claims administration standards and time service requirements are applied to the handling of all business received.
• Provide claims administration data for input to accounting records, valuation systems and regulatory returns.
• Ensure claims administration data is provided to retrocession clients, including International Retro Pool, in a timely and accurate manner.
• Undertake client audits, assurance reviews and visits and engage with Internal Audit to ensure risks are handled / mitigated appropriately.
• Seek feedback from other departments who interact with the claims administration team.
• Provide claims reporting to senior management monthly.
• Support and /or provide training to the less experienced team members.

Requirements

Required

• Have previous experience of working in a relevant role
• Proven track record of record keeping; reporting and documentation excellence
• Strong IT skills with a superior understanding of MS ExceL and MS PowerPoint
• Superior oral and written communication and presentation skills
• Effective interpersonal skills, with the ability to interact with employees at all levels and across different departments
• Ability to focus on and exceed priorities, targets and deadlines
• Ability to plan and manage own time; handling several projects at once and delivering them to agreed schedules

Preferred

• Long term insurance or re-insurance experience of 5 years or more
• Prior corporate experience involving data assimilation; reporting; and controls

Company Overview

Our Commitment to Transformation

RGA Americas Reinsurance Company, Ltd. is an equal opportunity employer. We are committed to complying with the Employment Equity Act by providing equal employment opportunity to employees and ensuring a work environment free of discrimination and harassment. Our Employment Equity and Transformation plan targets will be considered as part of our talent recruitment process. Our commitment to transformation drives us to achieve a diverse, inclusive and equitable workplace that ensures a sustainable business in South Africa. We will create a culture where individuals are valued, feel a sense of belonging, and are respected for their differences a workplace where all employees are encouraged and supported to reach their full potential.

Company Overview

Reinsurance Group of America, Incorporated (NYSE: RGA) is a global industry leader specializing in life and health reinsurance and financial solutions that help clients effectively manage risk and optimize capital. Founded in 1973, RGA celebrates its 50th anniversary in 2023. Over the past five decades, RGA has become one of the worlds largest and most respected reinsurers and is guided by a fundamental purpose: to make financial protection accessible to all. RGA is widely recognized for superior risk management and underwriting expertise, innovative product design, and dedicated client focus. RGA serves clients and partners in key markets around the world and has approximately $3.3 trillion of life reinsurance in force and assets of $82.7 billion as of September 30, 2022.