- To build, maintain and optimise effective client relationships by providing excellent client service through engagement and consultation with existing clients including installation, after sales support and training on products.
- Identify and capitalise on cross and upselling opportunities.
Min:
- At least 2-3 yrs. proven experience in a CRM environment.
- With responsibility for or exposure to cross and upselling
- Experience in a FMCG, banking or retail environment
- Providing on-site support and training to external clients
- Providing on-site technical support/client support within a retail/sales environment
- Grade 12 National Certificate / Vocational
- Bachelor's Degree in Commerce or Marketing
Minimum
- Client relationship and support management principles
- Sales and sales optimisation techniques & principles
- Commercial/business know how (how businesses work.)
- Engagement/conflict management practices
- Performance culture
Knowledge and understanding of:
- Business banking landscape
- Business Banking product knowledge
- Payment solutions environment (merchant services)
- Stock control
- Capitec Bank Acquiring product knowledge
- Basic PC and Microsoft skills
- Influencing Skills
- Planning, organising and coordination skills
- Commercial Thinking Skills
- Communications Skills
- Interpersonal & Relationship management Skills
- Clear criminal and credit record
