Operational Delivery
- Supervise the Maintenance Team efficiently to achieve/exceed Client contractual SLA criteria.
- Carry out the repair and maintenance of all building related issues such as plumbing, painting, welding, carpentry, painting and other general handyman duties required within the facility. Also included will be furniture, fittings, fixtures and other equipment on site.
- Ensure that all jobs are carried out in a safe and competent manner efficiently to achieve/exceed Client contractual SLA criteria. This include vetting Risk Assessments
- Undertake QC inspections of work undertaken by other maintenance staff
- Perform regular inspections on all areas in the buildings and ensure that all maintenance related to these inspections is done accordingly
- Clean-up work area on completion of a job and ensure the workshop is kept clean and clear at all times
- Ensure that all Work Orders are completed prior to submission to the Line Manager
- Tools are to be looked after and maintained in a good working condition
- Carry out any duties as required and instructed
- To provide support with regard to reactive and proactive maintenance and planned preventative maintenance on interior, exterior fabric, light machinery and fittings
- Undertake documented inspections, as notified by your Manager/Supervisor
- Undertake planned preventative maintenance tasks
- Undertake proactive and reactive maintenance tasks and repairs
- Undertake work related to painting, plumbing, welding, woodwork, building and mechanical, etc.
- Carry out inspections in relation to OHS Act requirements and ensure all work is carried out in accordance with the OHS Act requirements
- Escort and oversee sub-contractors where necessary and ensure all works are carried out in accordance with OHS Act requirements
- Ensure all sub-contractors leave the area in a clean and tidy state when the work is completed and ensure the sub-contractors remove their rubbish and waste from site once the work is completed
- Service Delivery Management:
- Ensuring performance requirements are met (SLAs and performance management)
- Maintain an accurate record of all maintenance documentation, warranties, licences
- Work with teams to develop and maintain a customer-focused attitude toward activities
- Interact with clients to provide and process information in response to enquiries, concerns and requests about services
- Work with processes and procedures in such a way that operational efficiencies and performance are enhanced and ensure maximum productivity
- Attend to and resolve all client queries timeously or escalate when necessary
- Follow up and follow through on all escalated queries timeously
- Manage conflict
- Prepare weekly/monthly reporting within set timeframes for submission to your Maintenance Supervisor as requested
- Update and maintain all relevant records
- Work in a flexible way when the occasion arises so that tasks, which are not specifically covered in the job description, are undertaken
- Take responsibility for ones own performance
- Promote TFSs & the Clients image and corporate citizenry through deliberate and co-ordinated activities
- Adhere to the TFSs Safety, Health, Environmental and Quality (SHEQ) Management Systems Policies & Procedures as applicable to this position
- Ensure TFS ethical values are adhered to.
- Knowledge of Plumbing, Carpentry, Welding, Painting, Electrical, and General Maintenance techniques
- Computer literacy - MS Office & Excell
- Problem solving and analytical skills
- HIRA background
- Knowledge of equipment, materials and suppliers used in facilities management.
- Have a good knowledge of machine tools, general maintenance.
- Negotiating skills
- Time Management Skills,
- Ability to plan, organise and control own work effort
- Attention to detail
- Supplier/Sub-Contractor management
- Excellent facility with common hand and power tools
- Familiarity with building layouts and infrastructures
- Emotional Intelligence: ability to work with colleagues who have different ways of behaving and interacting
- Resilience: ability to cope with setbacks
- Ability to work unsupervised and within a team
- Self-disciplined, motivated, energetic self-starter with an exemplary work ethos
- Capability to interact with both internal and external customers at all levels
- Ability to maintain confidentiality
- Attention to detail with a methodical and structural approach
- Results focussed and professionalism
- Ability to multitask
- Ability to follow established procedures
- Ability to work under pressure
- Project a professional and competent image at all times when on duty
- Customer centricity
- Matric
- NQF Level 4 technical qualification advantageous
- Minimum 2-5 years experience in a similar environment
