Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
To play a key role in providing Customer Service Support, Internal & External SLA adherence on behalf of Old Mutual Insure claims department in terms of payments.
Critical Objectives And Responsibilities
Execute on the full role of Claims Ambassador to ensure contribution to the achievement of the business strategy and ease of doing business.
- Overall responsibility of booking the payment transactions.
- Processing of accounts payable, accounts receivable, invoices, cheques, wire transfers.
- Completing and verifying standard transactions to ensure timely payments are met.
- Verifying the payment amount booked by FNOL / Back Office or Assessing team with the supporting invoices.
- Seeking clarification through client calls, emails and internal assessing teams.
- Obtaining documents for accurate information in a timely manner in terms of payment requests.
- Seeking appropriate required approvals before processing transactions.
- Demonstrating strong work ethics as representatives of the Organization.
- Providing quality service to both internal and external customers.
- Ensuring that an excellent standard of service and a high level of customer satisfaction are maintained.
- Co-ordinating the handling & channelizing of difficult and/or unusual situations in payment processing.
- Closing of claim post verification that no further action required on case.
- Extend support in implementation of initiatives and continuous improvements
- Follow industry best practices intended towards achieving ultimate customer satisfaction.
- Reduce/ maintain / improve turnaround of payments & receipting
- Identify problem areas within the payments service value chain and to find suitable solutions
- Adhere to specified standards, policies & procedures.
- Proactive identification & highlighting of operational issues and implementation of improvements.
- Support in implementing & following new systems and Best Operating Practices.
- Manage & deliver on expectation of direct client
- Maintaining Payment Data Integrity
- Improve service through value adding by correct interpretation.
- Provide financial services in line with quality and performance standards
- Build positive customer relations and timely solve or escalate any queries or discrepancies with regards to payment.
- Collaborate and work closely together with others thereby leveraging constructive team dynamics and innovation Team spirit.
- Be aware of capacity building initiatives & soft skills & product/process trainings (i.e. development programmes, sessions, mentorship, coaching etc.)
- Align own behaviour with the organisation culture and values
- Achieve own performance objectives
- Actively participate in own professional development and career path.
- Maintain relationships with other departments to determine internal and external process improvements designed to enhance the customer experience and value
- Implement & manage new systems and best operating practices
Education
Closing Date
13 December 2023
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.
All prospective employees are required to disclose their vaccination status as part of the recruitment process.
Please refer to the Old Mutuals Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.
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