WHY WORK FOR US?
Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers dont manage managers, we are all simply doers.
Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We dont need to or want to wait for approval. We recruit on experience but promote on values the core of which is rigor, disciplined thought and disciplined
Description
The purpose of the position is to respond to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, fax, or through a central reservation system. The Reservationist will create and maintain reservation records - usually by date of arrival and alphabetical listing, preparing and sending letters of confirmation and promptly processing any cancellations and modifications.
Requirements
- Matric
- Relevant Hospitality Management qualification is advantageous
- Previous reservationist experience, of at least 2 to 3 years experience
- Knowledge and experience using an HMS system (Protel advantageous)
- Hands-on Problem-Solving approach and the ability to remain calm under pressure and take control of incidents and investigations
- Written and verbal communication skills
- Ability to work as part of a team, as well as independently
- Honest and trustworthy beyond approach
- Great attention to detail
- Presentable and well spoken
- Team Player who leads by example
- Ability to remain highly confidential and be able to treat sensitive information with the highest level of diplomacy
