Reservations Consultant

Our client based in Cape Town specialise in private villa rentals, offering an extensive array of handpicked properties. Their focus is luxury villas and other beautiful properties located throughout Southern Africa and they are looking for an experienced Reservations Consultant to join their team.

Reservations and Guest Relations:

Assisting with quotes

Recording details of telephonic and other requests

Emailing information to clients (agents and direct)

Following up on sent quotes.

Communicating details to of bookings to property owners

Completing administration documentation to agents

Dealing with requests for additional services, eg chef, concierge services.

Preparation and sending of final documentation and re-confirmation of booking to guests and agents.

Product:

Providing the MD with assistance on all product listings and management of listing agreements

Co-ordinating all listing details, such as images or photo shoots (If required)

Liaising with owners when asked to by MD.

Ensuring accurate details are displayed on the website and updating when necessary.

Handle new portal listings as part of product.

Rates:

Sourcing rates for all products including external suppliers

Maintaining an up-to-date internal master rate sheet

Preparing the new season's master rate sheet RACK and STO rate sheets

Portal administration:

Maintaining accurate records of all listings on other portals

Updating details, including facts and availability, on these portals when necessary

Handle new portal listings as part of product.

Duties are not limited to the above and may include additional tasks from time to time.

Requirements : Experience in the tourism industry or tourism qualification advantageous

Strong administration skills

Excellent communication skills

Systems driven.

Knowledge of Nightsbridge

Computer skills including MS Office

Attention to detail.

Goal oriented

Team player

Willingness to handle after hours calls and check ins on rotation basis.

Own transport essential

Valid drivers licence