Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?
If you join our growing global team, youll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.Youll be part of a team whos passionate about making a difference to the way technology shapes how we live and work whether its protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.
Youll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and well provide the platform to realise your ambitions.Great talent. Great teams. Great work. Great opportunities.
Want to be part of our team?
Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.
What You'll Be Doing
Performs administrative duties in support of activities related to the shipping of finished goods. Handles routine questions and problems and maintains open communication with the technicians and the rest of the team.
Key Roles and Responsibilities:
- Monitoring new calls/tickets on Snow.
- Assigning calls/tickets to relevant individuals
- Monitoring calls to make sure they do not breach SLA time.
- Review sleep tickets daily and make sure they comply with sleep rules.
- Check log diary for feedback and follow-up if no feedback is given.
- Follow-up with technicians to make sure all tickets are updated.
- Weekly reporting to client(s)
- Weekly meetings with management
- Manage all tickets and issues that have occurred (if any).
- Ensure ALL new users receive all IT requirements (phones, laptops) In line with the Logistics Coordinator and the First-day-ready process
- Filing documents, tracking orders, liaising and working with clients and suppliers, and entering data into relevant software systems
- Contribute to the improvement of internal processes and systems.
- Excellent time management skills and problem-solving orientation
- Display an advanced level of client orientation
- Organization, and planning; effective and efficient communication skills
- Solid attention to detail
- Administrative degree/diploma or any other certification in a relevant field (Highly advantageous)
- Strong administration and communication skills
- 2 - 5 years' experience in a similar environment
What would make you a good fit for this role?
Join our growing global team and accelerate your career with us. Apply today.
Equal opportunity employer
We are proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
