Resource Scheduler

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The primary responsibility of the Senior Associate Resource Scheduler is to assist with the efficient allocation and management of the human resources required to deliver IT services to clients. They are responsible for coordinating activities and resources in support of IT services, client expectations and projects that impact one or more departments, systems/workflows with some complexity, or multiple projects simultaneously with some risk or complexity.

Working at NTT

Key Roles and Responsibilities:

• Support the delivery teams by ensuring that there are adequate and competent human resources available to deliver on all clients expectations and contracts
• Identify and assign resources to multiple projects using internal and external resources
• Contribute to achieving utilization team targets by assisting with the maintenance of resource schedules
• Help with ensuring demand fulfilment and efficiency gains through effective interaction with internal stakeholders
• Help with the management of resourcing conflicts and escalations in accordance with project and business priorities
• Maintain utilization, and realization information, ensuring accuracy and timeous communication to the relevant project for consideration in project plans
• Work closely with project teams to resolve resource-related issues that may impact SLAs
• Coordinate with client teams to align resource allocation with their needs and expectations

Knowledge, Skills and Attributes:

• Applies learned techniques, as well as company policies and procedures to resolve a variety of issues
• Works on problems of moderate scope, often varied and nonroutine where analysis requires a review of a variety of factors
• Ability to work with diverse personalities and displays a high level of teamwork
• Proactive in approach and meticulous attention to detail
• Good planning, organising and time management skills
• Decisive, resourceful and displays good business understanding
• Good interpersonal skills and ability to work well within a team
• Effective verbal and written communication
• Service-oriented aptitude and problem-solving skills
• Ability to use their project allocation skills to anticipate change and future needs, including the risks in their area of responsibility
• Good understanding of service level agreements and project management principles and methodologies
• Proficiency in resource management software and project management tools
• Ability to adapt to changing priorities and work effectively under pressure

Academic Qualifications and Certifications:

• Relevant qualification or certification or equivalent related work experience
• Relevant certifications

Required Experience:

• Moderate level of demonstrated resource scheduling and/or project management experience gained within a technology services environment is preferable
• Moderate level of demonstrated experience gained within a related business practice
• Moderate level of demonstrated experience engaging with stakeholders

Skills Summary

Continual Improvement Process, Project Management, Resource Allocation, Resource Capacity Management, Resource Management, Schedule Management

Workplace type:

Hybrid Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category