As a Restaurant Support Manager, you will play a vital role in providing guidance, support, and resources for franchisee restaurant operations. Your primary responsibility will be to ensure the smooth and successful operation of our franchise restaurants, while upholding the Franchise brand standard.
AREAS OF RESPONSIBILITY
- Drives, monitors, and implements all activities that are briefed by the analyst.
- Implement the standard operating procedures as directed by specialists.
- Work closely with the business analyst to receive reports on the restaurants performance.
- Address the franchisee on issues that hinder the relationship managers and benchmarking teams work.
- Monitors and acts when approved product spec is not adhered to.
- Manage and implement the Company way of consequences and rewards.
- Analyse and provide guidance to franchisees on all aspects of running their business financial, people, maintenance.
- Work with the restaurant development team to build/maintain a cost-effective restaurant.
- Review the brand audit report on scheduled visits, this includes measuring compliance to the brand and operational standards as per the SOP guidelines.
- Provides opening support for new restaurant openings and revamps.
- Provide guidance and corrective actions for all deviations in the restaurant audit.
- Support franchisees in improving profitability and efficiencies across all restaurants.
- Implementation of new menu items including specialties.
- Measuring and driving sales across all menu items through waitron development and training.
- Training of management, casuals, and staff Attend monthly management meetings with owners and management, developing action plans for improvement.
- Visiting stores to review quality of product, service and hygiene and assist when necessary.
- Demonstrating and following up of opening and closing procedures.
- Organise Audits for problematic stores.
- Ensure that R&M standards are acceptable.
- Technology Policies and Procedures are applied through all relative workflows. these include, but are not limited to:
- All IT assets and their location are recorded according to company policies and to be signed off by leader.
- All non-capex items issued within the company are listed to record their location and owner (if applicable).
- Required user forms are completed prior to the creation of access permissions to the environment.
- Required asset forms are completed prior to the assignment of new assets.
- System diagrams are maintained to map out the physical & virtual environment.
- Maintains accurate and up-to-date restaurant support feedback reports, turnover and GP records of all the restaurants within their area of responsibility and the results thereof.
- Completes/ Compiles monthly reports for submission for all restaurants within their area of responsibility.
- Collaborate with the team to develop and deliver comprehensive training programs for franchisee crew, focusing on product knowledge, service standards and operational procedures.
- Provide coaching and guidance to franchisees and their management teams to enhance their skills and competencies.
- Stay up to date on industry trends and best practices and share relevant information and resources with franchisees to drive continuous improvement.
- Assist in developing crew skills sets to effectively support the current restaurant network better
- Serve as a primary point of contact between franchisees, restaurant management and head office, fostering open and effective communication channels.
- Build strong relationships with franchisees and restaurant managers, demonstrating a commitment to their success and the overall growth of the franchise network.
- Address franchisee and restaurant managers enquiries, concerns, and feedback in a timely and professional manner.
- Improves operational effectiveness by researching and developing new techniques and/processes that cater to successful restaurant operations.
- Stays current on company procedures, product changes and campaigns.
- Regularly evaluates the relevance of the SOP manual content for the achievement of performance objectives.
