Restuarant manager required

Looking for a restaurant manager to lead all aspects of our business in Fourways, Johannesburg.

Job responsibilities:

You will deliver a high-quality menu and motivate our staff to provide excellent customer service.
Restaurant manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals.
You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.
Coordinate daily Front of the House and Back of the House restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality and research new vendors
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurant’s good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on daily, weekly, monthly and annual revenues and expenses
Promote the brand in the local community through word-of-mouth and restaurant events
Recommend ways to reach a broader audience (e.g. discounts and social media ads)
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations

Job requirements:

To be successful in this role, you will need management skills and experience in both front and back of the house.
Ability to oversee the dining room, check-in with customers and balance seating capacity.
Back of the house management experience is also essential, as you will hire qualified cooks and waiting staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.
Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality or similar role
Proven customer service experience as a manager
Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
Familiarity with restaurant management software, like GAAP
Strong leadership, motivational and people skills
Acute financial management skills
Certificates in Business Administration; hospitality management or culinary schooling is an added advantage
Excellent interpersonal skills for diplomatically handling staff and customers;
Strong written and oral communication skills for managing business admin and personnel matters;
The ability to cope under pressure since restaurant management can be challenging;
Good business awareness for achieving successful performance;
Teamworking skills to be able to lead a team and be a part of it;
Strong planning and organisational skills to run a streamlined operation;
The ability to work independently and confidently to make your own decisions;
Problem-solving ability to resolve issues as they arise;
Computer literacy including MS Office Suite.