Retail Account Manager - KwaZulu Natal

About RedCloud
RedCloud is leveraging AI-powered technology to break down the barriers to fair and profitable trade in emerging markets.
RedCloud's Intelligent Open Commerce Platform connects FMCG Brands, Distributors, and Local Merchants on a single, equitable marketplace, empowering them with real-world insights and data to help them make better decisions.
RedCloud enables FMCG Brands to seize new opportunities in emerging markets, facilitates access to more buyers & streamlines operations for Distributors, and helps Local Merchants spend more time selling products, not searching for them.
The company comprises a highly diverse, dynamic team of driven talented people from over twenty different countries, speaking multiple languages, with a physical footprint in Africa, Europe, and Latin America.

Main Responsibilities:

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Act as a link between suppliers and merchants to extract value as efficiently as possible, whilst working with the RedCloud Sales, Marketing and Operations departments to ensure key growth target achieved
• Assist in the recruitment, assessment, and general management of the Field Activation Officers in assigned territory
• Provide Sales Support and/or Professional Services for implementation
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Build a solid understanding of the FMCG distribution chain, from end to end
• Monitor and analyse customer's usage of our product
• Work with the Sales team to onboard and integrate new clients and developing existing client relationships

Experience we think you'll need:

• Strong understanding of FMCG distribution chain, from end to end
• 5 years + Sales experience operating in traditional trade channels
• Strong understanding of digital solutions across Payments, Ordering, Marketing solutions and B2B marketplaces


• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization


• Experience in delivering client-focused solutions based on customer needs
• Excellent listening, negotiation, and presentation skills

Benefits

• First-class salary
• 20 days annual leave increasing to 21 days after your first 12 months in the business
• Company equipment

Check out the links below to see what our CEO Justin Floyd has to say about our plans for growth for the year ahead, and to see our latest video on the mission were on!
https://youtu.be/8BmLoJ9U9vA
https://youtu.be/59PD4UoTgIE