Retail Operations Manager

Job Location

Rivonia-Johannesburg

Job Description

Summary of the role:

The Personal Healthcare (PHC) Retail Operations Manager will oversee the daily in-store operations of P&G Personal Health Care. The role requires passion delivering exceptional level of execution, monitoring, and driving sales and other KPIs. The RO Manager will closely collaborate with PHC Key Account Managers handling Drug Pharma Chain-store channel, SMO SDO team and regularly connect with PHC merchandising business partners (i.e. Meridian Agency).

The Retail Operations Manager will also be responsible for motivating and engaging our PHC pharmacy representatives including our business partners (i.e. merchandisers, sales representatives, etc.) to ensure the team represents and embraces P&G core values and understand PHC goals. PHC Retail Operations Manager will also hold and attend regular team meetings with the agency to communication clear directions of the company.

Day-to-day Roles And Responsibilities

Regular store coverage or visit to Drug Pharma Chain-stores in South Africa.
Develop and lead processes to improve operational efficiencies of Personal Health Care.
Lead and be responsible on giving clear direction and support to PHC pharmacy representatives & business partners such as Merchandising agency team.
Regular alignment and support to PHC Key Account Managers handling Drug Pharma Chain-stores for all in-store programs and execution align to P&G requirements such as Distribution Golden Points, Visibility Golden Points, Proof of - Performance and other KPIs.
Ensure flawless execution of the 5Ps Strategy in all our displays in Drug Pharma Chain-stores based on the agreed list of stores with the customers especially planograms shared by Drug Pharma Channel agencies.
Efficient PRODUCT Assortment
Ideal PLANOGRAM or Placement
Optimum PRICING
Impactful POSMs
Strong PROMOTIONs
Carry out monthly, quarterly & annual reviews with PHC Leadership Team to give PHC update and in-store performance including execution performance.
Assist in training and development of the team to ensure delivery outstanding customer service and store program implementation such as logistics, inventory management, display design (POG), order fulfilment (suggested orders only), etc.
Review team performance providing immediate feedback (both positive and development) in order to recognize and praise excellent performance and to develop areas of need.
To identify and proactively manage any poor performance issues or execution using appropriate company policy. Ensure execution in based on given timelines and deadlines.
Completing and updating all store execution targets such as sales fundamentals and communicate to the team and merchandising business partners.
To comply with data protection and regulations relevant to the business and ensure correct practice is adhered to.
Build good supportive relationship with key stakeholders of Drug Pharma Chain-stores especially stores enrolled in Smart Sell.
Communicate effectively both verbally and written for full awareness and documentation.
Deputize for Sales Director in his absence for any queries of retail operations.
Ensure all PHC displays are always presented and merchandised to the highest standard whilst maintaining focus on the most profitable items (Power SKUs) and ensuring delivery of full stock stock-weights.

Job Qualifications

National Diploma or equivalent of any course (business from any universities is advantageous).
0 - 2 years experienced in retail operations/customer service standards.
Work in a fast-paced environment and requires minimum supervision.
Ability to plan and prioritise workloads and delegate accordingly.
The ability to multi-task and work under pressure.
To manage and lead the team ensuring a consistent and exceptional standard of customer service and in-store program execution.
Highly motivated and enjoy working with own initiative.
Must have pleasing personality and a team player.
Proficient or knowledgeable in Microsoft Word, Excel and Power Point.
Excellent leadership, communication, written, and organizational skills.