Customer Experience
- Be professional
- Manage customer interactions, complaints and requests
- Optimise selling space and drive replenishment to ensure stock availability
- Conduct floor walks to ensure housekeeping disciplines are adhered to
- Store Profitability
- Sales - meet or exceed targets
- GP - reduce wastage & improve stock accuracy within benchmarks
- NP - reduce controllable expenses in line with budgets
- Interpret Income Statement information and formulate and implement action plans
- Identify challenges, trends and opportunities to drive continuous improvement
- Store Disciplines & Productivity
- Ensuring that monthly store audit benchmarks are achieved and improved upon
- Risk Management Effective stock control and stock management Effective cash handling procedures and controls Lead, develop and retain team members Performance development culture and team effectiveness Leading, developing and coaching the team Basic IR
Grade 12
Business/Admin qualification - a retail management diploma or degree would be advantageous
Minimum 5 years retail experience - sales, merchandising and admin experience (including 2-3 years managerial experience)
A genuine interest in health and wellness - brand ambassadors
Fully computer literate
Strong written and verbal communication skills
Ability and willingness to work weekends and extended retail hours
Proficiency in stock management, cost control and cost management
Own transport essential
Competency Assessment Achieved
- OFFER: Remuneration based on a cost to company' model and performance incentives. All permanent team members are required to join the company's provident fund and risk benefit. Medical aid options are available. 20 days annual leave Birthday leave Team member discounts on in-store and online purchases Ongoing learning and development through our in-house Wellness Training Academy and supplier training. Opportunities to be involved in CSI initiatives, events, and experiences (environmental and social)
