MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella all managed online. Category winners of the Mail & Guardian Top Companies Reputation Awards in 2014, as well as the Deloitte Best Company to Work For Survey 2011 and 2012 were are passionate about our people. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way free from worry and most importantly at peace with all the what-ifs of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWays core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!
Minimum Qualification Required
- Grade 12/Standard 10/NQF 4
- Relevant FAIS and RE qualification
- At least 2 years of experience in call center STI personal lines
- Personal lines retention experience will be advantageous
- Motivation from your team manager.
- Grade 12/ Standard 10/ NQF 4
- RE 5 or due date more than 12 months away
- FAIS Fit and proper or more than 2 years under supervision period left
- Analytical
- Excellent product Knowledge of MiWays Products
- Broad knowledge of MiWay as a company and what the differentiators to the industry are.
- Good attendance record is a must
- Great performance track record on your measures
- Flexible
- Tenacity to retain clients
- Great negotiation skills
- Good knowledge of the Industry and competitors will be an advantage
- Excellent Verbal and communication skills
- Self-motivated
- Ability to Multitask
- Computer literacy
Responsible for inbound/outbound telephonic communication with client base. Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base. Utilises IT system accurately and ensures that all queries are answered effectively. Refers calls to appropriate departments only if unable to solve query appropriately. Provides accurate product information to clients in line with standards and protocols.
Knowledge And Skills
Customer Service
Team Support
Administration
Quality, compliance and accreditation
Personal Attributes
Communicates effectively - Contributing dependently
Decision quality - Contributing dependently
Action orientated - Contributing dependently
Optimises work processes - Contributing dependently
Build a successful career with us
Were all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation - Contributing dependently
Customer focus - Contributing dependently
Collaborates - Contributing dependently
Being resilient - Contributing dependently
Drives results - Contributing dependently
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 07 February 2024.
Our commitment to transformation
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
