Intern - Retention and Renewals Medium

Job Description

As a Contract Renewals Intern, you will work closely with the Renewals and Customer Success teams, supporting all aspects of the contract renewal process for our medium business segment. Your role will focus on ensuring customer retention and helping meet or exceed renewal revenue targets. You'll assist in managing digital communications with customers and Sage Business Partners, while gaining exposure to cross-functional collaboration, customer engagement, and strategic account management.

What will the programme look like?

As a Contract Renewals Intern, you will serve as a key point of contact for customers during their contract renewal cycle. You will help ensure a smooth and professional renewal experience, working to maintain high levels of customer satisfaction and retention. Youll support internal teams with data validation, system updates, and communications planning, while also identifying upsell and cross-sell opportunities in partnership with business stakeholders. This role is designed to give you real-world experience in customer success, renewals strategy, and revenue growth..

Beyond work experience, we also encourage all our colleagues to give back to their communities, offering five fully paid days per year for volunteering, fundraising, or other charitable activities through our Corporate Social Responsibility initiatives.

This is a hybrid role Three days per week in our Johannesburg office.

• Ensure Business partner/ customer queries are responded to within the specified turnaround time via digital responses
• Deliver revenue performance and operational outcomes in line with budgetary expectations and performance KPIs
• Build strong alliances with Business Partners to facilitate successful 90-day planning around linked renewals
• Establish strong collaboration with sales teams, providing regular insight on assigned customers and assisting to identify opportunities for incremental revenue
• Align, Influence, and manage across lines of business to drive business value and ensure prompt resolution of escalated issues
• Develop and maintain strong professional relationships with customers and Business Partners to ensure customer satisfaction and retention
• Provide accurate and timely forecasting for monthly, quarterly, and annual performance, including risk and opportunity analysis
• Other duties as required from time to time (Customer nurture campaigns etc)
• Play an integral role in supporting the companys cloud migration strategy

What will make me successful?

• A proactive and motivated attitude with a strong desire to learn and grow.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Strong organisational skills, with the ability to manage multiple tasks efficiently.
• Strong written and digital communication skills
• Problem-solving and issue resolution
• Organisational and time management skills
• Analytical thinking and attention to detail

Office Location

Johannesburg

What can I expect from the process?

• Apply online with CV
• Complete a gamified science-driven assessment via Harver, to help us accurately assess if youre aligned to our values and behaviours, whilst removing any risk of unconscious bias from our process.
• You will also be sent a video interview to record.
• If successful, youll be invited to an Assessment Centre
• Successful candidates will join our Intern Programme on 15th June 2025 for 12 months

As we receive a high volume of applications, you may receive a delayed response to your video interview. We thank you for your patience.

Here at Sage, we are committed to inclusivity for all, so if there any adjustments that would help you thrive in the application process or beyond, please reach out to us at earlycareers@sage.com .