Risk and Fraud Manager

Payfast by Network is one of the leading Fintech organisations in Africa. Were on a mission to exponentially grow the digital economy of Africa by building world-class payment products. Developed in-house, our solutions enable customers to make and receive business payments quickly and securely and allow enterprises to trade locally, across borders, and internationally.

We are on the hunt for a Fraud and Risk Manager, reporting to the Head of Operations.

About the Position

The Risk and Fraud Manager is responsible for all Merchant and transaction-related fraud and monitoring across the various Payfast processing payments systems.

Maintaining effective client relations while working independently as a fraud management expert providing fraud risk mitigation strategies and fraud risk management services. Promoting fraud risk awareness and the importance of the proactive measures for our clients. Develop and implement the strategies to manage fraud risk in the ecommerce acquiring businesses.

About you

Youd love working with us If you thrive working in a fast-paced environment helping meet the demands of our rapid growth.

Youll fit in perfectly with our culture if you:

• Get energised by a fast-paced environment
• Cherish a good work-life balance
• Are adaptable
• Regard collaboration as an essential part of getting the job done
• Pride yourself as being a self-starter who doesnt lack motivation
• Dont need to be micromanaged
• Take feedback well and use it for self-improvement
• Welcome change and new ideas
• Value the importance of diversity

What you'll be doing

Key Responsibilities:

• Manage the rules on the payment processing system (both Payfast system and PayGate system) to ensure successful purchases for legitimate purchasing customers.
• Ensure that 3rd party service providers and alternative payment methods are aligned with the requirements and correctly configured in order to be successfully managed and reviewed for risk exposer and fraud
• Take responsibility for the management of the payment gateways. This will include the coordination between all the departments. Constant rule updating based on acceptance, rejections and review rates
• Ensure that the team manages the chargeback and refund process.
• Respond to system alerts that will notify you on suspicious activity based on pre-determines scenarios. HIGH LEVEL checks as this will be done by the team so ensuring that all the systems are in place and working
• Manage and maintain our relationships with our 3rd party providers ensure quarterly feedback sessions based on volumes and where new rates can be negotiated where applicable
• Analyse acceptance and failure trends which can be used for improvement
• Maintain merchant service levels by introducing and implementing opportunities to increase clients fraud risk awareness
• Work closely with business managers to understand the business, identify risk issues, and promote solutions to manage relevant fraudulent risks.
• Act as an escalation point and ensure resolution of fraud risk issues of merchants by identifying and reporting incidents in accordance with standard operating procedures and develop unique approaches for challenging situations to address customised needs of merchants.
• Form robust controls by streamlining the ecommerce fraud management processes complying with the fraud management policy manual, ensuring that it is updated on regular basis.

Fraud Prevention

• Propose new rule sets to lower fraud while still giving good customer experience during the payment process ensuring that rules are adequate per profile and that we are not creating unnecessary roadblock during the payment process.
• Implement preventative measures to prohibit fraudulent activities
• Provide monthly reports on fraud and fraud prevention
• Verify Investigations from the team on all suspicious transactions, and possible Syndicates, Investigate patterns and trends
• Block emails/cards etc and add to Block lists as well as on the gateway level and escalate where possible, ensure that we work with Dev to get these lists working and are searchable
• Assist with Finance with detailed reporting where needed and determined from time to time as well as the automation and enhancement of current systems, processes and controls within the Fraud department.
• Utilize a consultative relationship approach to embed fraud risk controls at all levels within organisation.
• Lead all the existing / new ecommerce projects and innovations related to fraud risk, ensuring successful results with no discrepancies and support the assessment of fraud risks in material projects and initiatives; assuring that adequate risk mitigation and controls are in place.
• Mitigate fraud risk at merchants through fraud awareness training programs for ecommerce merchants.

Reporting

• Ensure that all reporting is correct and where applicable ensure that they are presented to management accurately and timeously
• Reporting will be created for each role and this will be provided monthly

Compliance/Regulations

• Ensure that where possible we have the correct policies and procedures in place
• Collaborate with the compliance team and management around and implementation or requirements for policies
• Manage Merchants, Aggregators, PSPs, Wallet operations etc., as per Scheme rules and policies.

What you'll need

• A minimum of 8 years online /e-commerce fraud experience
• Familiar with a variety of the field's concepts, practices, and procedures.
• Comprehensive knowledge of Scheme Rules.
• Certified Fraud Examiner Certification
• Knowledge of/and technical know-how of operating systems and Internet
• IT diploma or forensic accounting an advantage
• Troubleshooting skills
• Analytical thinking
• Questioning skills
• Good verbal expression
• Strong analytical skills
• Excellent attention to detail with the ability to multi-task in a fast-paced environment
• Ability to think creatively and take an innovative and flexible approach to problem solving in a fast-changing technology driven company
• Self-starter who can work with minimum of supervision
• Be able to work under pressure with very strict deadlines and to deliver on time high quality outputs
• Strong written and oral communication skills which can be adapted to a range of audiences
• Experience in managing change and innovation to improve performance
• Experience of creating and sustaining a culture of responsive, timely, reliable and knowledgeable service to users
• Ability to prioritise tasks and manage personal and departmental schedules effectively to meet tight deadlines

About us

PayFast was founded in 2007 and has grown into one of South Africas leading online payment gateways. The DPO Group, which includes DPO Africa, PayGate, PayFast and SiD Instant EFT, is the largest and the fastest-growing African payment service provider, operating in 21 countries and working with more than 60, 000 active merchants across the continent. In 2021, DPO Group was acquired by Network International. Our combined resources and expertise are benefiting merchants and online shoppers looking to accept digital payments through as many different channels as possible.

What we offer

• Company pension
• 21 days annual leave
• Study leave
• Celebrate your cake day with special birthday leave
• Great company culture
• Free mental health consultations
• Access to learning and development
• Onsite Barista, fueling your coffee needs
• And a whole lot more

Availability

• As soon as humanly possible (but we are willing to wait for the perfect candidate).
• If this sounds like a role that you would flourish in, please apply now.