Channel Specialist

Job Description

To support the Broader Africa Channel Head in leading the Channel management in Africa.

• Collaborate closely with relevant business units and product houses as per strategy to identify revenue opportunities.
• Drive opportunities for revenue growth and cost reduction such as adoption of digital and other self-service options across client base.
• Deliver against operational and cost targets
• Prioritise resource allocation to minimise and reduce wastage Monitor costs for the financial year according to the operational plan
• Allocates and approves expenditure.
• Review cost reports and resolves or explains variances to the budget
• Identify, control and escalate potential risks that may lead to increased costs
• Manage costs or expenses within approved budget to achieve cost efficiencies.
• Build and maintain professional working relationships with key stakeholders displaying excellent abilities to initiate dialogue, listen and advise as well as to influence and negotiate with stakeholders to deliver market leading Digital solutions.
• Facilitate Joint application development discussions with stakeholders from various technological business areas within the Group.
• Ability to drive best in class digital solutions and practices.
• Make an effort to stay relevant and up to date on Digital channel technology.
• A strong understanding of ERP solutions and Host to Host integration patterns.
• Proven ability and comfort with solving complex problems.
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
• Engage in cross-functional relationships to obtain and to provide work support.
• Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability.
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
• Monitor customer feedback reports and align processes to maximise efficiencies.
• Provide input into the development of the busines area tactical strategy in achievement of the overall business strategy.
• Develop and implement an area operational plan in achievement of Business objectives Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data.
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Assess own performance against competencies and skills required delivery Identify development needs and select effective solutions to address own development need.
• Prepare a personal development plan with management to implement and review as required.
• Monitor own progress against development plan and measure impact of results.
• Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity.
• Partner and collaborate with team members to achieve team success.
• Share information and knowledge that benefits the team.

Qualifications And Experience

• Relevant qualification
• Experience working in the African continent
• Must be able to travel across Africa
• Portuguese speaking would be advantageous

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Job Details

Application Closing Date

16/07/24

All appointments will be made in line with FirstRand Groups Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.