Order Management Specialist - Export Customer Services

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The Position

Roche Diagnostics in Midrand is seeking a Customer Order Specialist for the Export Customer Services team. The role will involve processing and administering the Export Market customer orders from order entry to delivery to support that the customers receive their order within the expected time period.

A candidate with at least 3-5 years experience in an export logistics environment with extensive order management experience is required.

The opportunity

• Track inventory by receiving updates on stock levels and expiry dates, identifying expiring and low stock level items, notifying relent parties and providing support
• Generate invoices by releasing on the system and forwarding to customers with supporting documentation
• Facilitate customs clearance by receiving shipping notification, preparing customs clearing documents and forwarding to customers
• Prepare relevant export documentation in accordance with relevant country customs regulations by extracting required information, completing the documents and submitting to the customer and customer appointed clearing agent
• Track shipments by receiving tracking information, following up on shipment movement and delivery times and communicate delivery dates to customers
• Resolve customer queries by understanding the query, investigating the cause and identifying the problem, preparing and logging claims and providing feedback to clients
• Process reverse logistics orders receiving the notification, identifying the solution, securing authorization to proceed and implementing
• Verify stock availability by receiving the order, checking stock levels within the warehouse, addressing any stock issues including requesting additional stock, reserving stock upon arrival in the warehouse and notifying relevant parties

Who you are

You, as an ideal candidate, will have the following skills, experience and education:

• Required Qualification: NQF 5/6 in logistics or similar
• Required Experience: 3 to 5 years in customer experience in logistics or similar with extensive order management experience in an export environment
• Essential Knowledge: INCO terms and Country specific export regulatory requirements

Who we are

At Roche, more than 100, 000 people across 100 countries are pushing back the frontiers of healthcare. Working together, weve become one of the worlds leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche has played a pioneering role in healthcare as an innovator of products and services for the early detection, prevention, diagnosis and treatment of diseases. The company has operated in South Africa since 1947.The local office of Roche Diagnostics is based in Midrand, Johannesburg and it has offices throughout Southern Africa and Sub-Sahara Africa. We employ over 180 employees in our Diagnostics division.

Roche is an Equal Opportunity Employer.