Rooms Division manager – CBD Durban
The successful incumbent will be responsible for, but not limited to:
Effective Leadership of the Rooms Division Department which includes Front Office, Housekeeping, Security& Maintenance.
Must be able to coordinate with the Front Office Manager and Sales Department as applicable to maximize room occupancy, rates and profits.
Ensure the required Rooms Division policies, procedures and administrative systems and controls are in place
Day to day GUEST interaction to receive feedback and actively implement necessary action
Forecast anticipated volumes of business and plan accordingly
Overseeing and assisting in departmental stock takes
Compilation of all Rooms Division reports
Adherence to all company practices
Involvement in the recruitment process of Departmental STAFF. Leading, training and motivating the TEAM
Drive the hotel’s quality plan and ensure its implementation
Involvement in the hotel’s disciplinary process, including initiating and chairing enquiries
Rooms Divisions Manager will complete reasonable tasks as assigned by the General Manager.
Update SOP manual for each department and update accordingly to new trends in the industry
Requirements:
Grade 12
National Diploma in Hospitality Management or similar qualification
2 years’ experience in a Senior Hotel Management position
Computer literacy including the following – Apex will be a distinct advantage; PlusPoint and MS Office
Exceptionally well groomed and presentable
Excellent communication skills, both verbal and written
Extremely GUEST service driven
Ability to work accurately under pressure
Excellent planning and organizational skills
Time management skills are essential
