Duties & Responsibilities
- Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements, these must be adhered to. Output-based contracts must be managed efficiently.
- Pro-actively manage a pool of trained relief staff members to prevent any service delivery disruptions.
- Ensure work schedules/job cards are in place for each position and relevant to site.
- Act with utmost urgency when attending to any client request.
- Ensure consistently high service standards are maintained for all services in scope with regular site visits and inspections.
- Contract retention through maintaining excellent service standards, identifying, and mitigating the risk of cancellation and building strong client relationships with key client contacts.
- New units to be opened according to company policies and procedures and Tsebo standards are implemented within a three-month period.
- Delivery of chemicals and consumables to sites may be a requirement.
- Responding to clients and management request timeously and providing necessary action required.
- Ensure monthly completion of reports required for specific services as agreed with clients. This may include hygiene consumption reports, cleaning inspection and walk about reports, reports on training performed, reports on client maintenance matters that were reported by cleaning management and/or completion of client monthly surveys. It may also include client specific requirements.
- Project managers are responsible to ensure that contract managers and supervisors abide by the company disciplinary code and that this is consistently applied.
- Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.
- Ensure each unit is operating within the budgetary guidelines with reference to labour, capital asset depreciation and maintenance, chemical and consumable spent and other expenses.
- To constantly be aware of current trends and innovation in the industry and make suggestions how these could be implemented in the business.
- To maintain a high standard of morale and motivation through good communication skills
- To implement and manage initiatives and objectives as set out from time to time by our clients and/or Tsebo Management and to support functions such as Quality (Star Grading), Procurement, Training or HR
- Projection managers are to ensure that our TCS brand is protected and represent it professionally at all times.
- Ensure that statutory/legal requirements are strictly adhered to.
- Continually look at cross selling opportunities within the Tsebo Solutions Group (hygiene, security, catering, facility management).
Skills and Competencies
- Minimum of 5 years experience in a similar environment on middle management level
- Experience in managing large compliments of people and a large client portfolio.
Qualifications
- Minimum Matric/Grade 12.
- Relevant tertiary qualification and/or equivalent experience. Knowledge of legislation relevant to the cleaning industry.
- Must have a valid drivers license and own reliable vehicle.
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