Flight Centre Travel Group (FCTG) is one of the worlds largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to open up the world for those who want to see. Every day, we give people all around the world the opportunity to experience something really amazing travel!
To learn more about Flight Centre Travel Group please click HERE
About The Opportunity
The Debtors Controller will be responsible for the management of the Corporate Debtors book, reconciliations and queries in line with the departments policies, processes & controls in an efficient manner that manages the inherent debtor's risk.
Key Responsibilities
- Customer Debt Management
- Ensure that invoices, statements and any other supporting documentation as required by the customer are sent to the customer based on the agreed customer terms;
- Where required match & batch invoices to statements and send them to the customers based on the agreed customer terms;
- Compile EDI files and balance them to the monthly and weekly customer statements;
- Where required, compile EDI files and balance them to the customers credit card statements;
- Ensure that all credit card customers are swiped on a Daily basis;
- Responsible for processing/checking client refunds in line with the department's policies and procedures;
- Processing payments received in compliance with financial policies and procedures ensuring that allocations are done according to the customer's remittance advice and are done timeously (within 24 hours or sooner if its month end);
- Proactively and regularly (at least 1x per month) report on the Open Order status and advise customers to accrue for unbilled invoices;
- System expert on all systems the accounting operations team work on, specifically understanding in detail the accounts payable processes to identify customer impacts and solutions for improvements;
- Knowledge of the debt collection process and legal process;
- Invoicing and Open order management
- Manage open orders and report on them to the business and to the client for accrual purposes.
- Assist with reinvoicing queries when required
- Perform quality checks on the VAT raised on client invoices.
- Financial Control
- Weekly review of credit limits for all clients and active management of ensuring payments are received in order to maintain customer accounts within approved limits;
- Proactively and regularly (at least 1x per week) run an ageing for all entities and ensure that credible comments are saved in the agreed folder;
- Actively follow up on aged accounts and ensure all relevant stakeholders are informed of progress;
- Ensure bank open items are reconciled within 24 hours with no entries unresolved at the time of transfer;
- Managing queries timeously (within 2 days) to reduce the write off risk to the Company and ensure customer satisfaction;
- Ensure at all times that the company is not at risk for finance charges;
- Proactively communicate any risks identified on your accounts;
- Stakeholder relationships/Business Partnering
- Effective communication with internal and external clients, maintain good relationships;
- Attend client meetings and be part of the implementation of new clients
- Provide feedback on meetings to Accounts Receivable manager within 24 hours;
- Ad Hoc Reporting where required
- Support with Audit queries (internal and external)
- Team Responsibilities
- Ad-hoc duties to support the Finance Team as and when required
- Provide quality service to our internal clients and act as a point of reference for support team and supplier queries;
- Matric
- Accounting qualification or certifications Industry certifications
- Proven minimum 5 years working experience as a Debtors controller where qualifications are not present; preference will be given to candidates with recent corporate customer experience;
- Solid and proven understanding of bookkeeping, accounting and accounts receivable principles- preference will be given to candidates with accounting certifications or similar qualifications;
- An understanding around the accounts payable function and how transactions interlink with each other; i.e. asking to credit note an invoice for a client has an impact on the supplier side/cash side its vital that in this role the full picture is understood;
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. Its also why we offer some great employee benefits and perks outside of the norm.
- Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you cant miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion
- Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
- Employee giving program
- Office Environmental Program
- 1 Volunteer Day per Calendar Year
