RSA - Travel Consultant (Somerset West)

General Information

Job title:

Travel Consultant

Purpose:

The Flight Centre Brand (FCB) Travel Consultant is responsible for growing sales and conversion, month on month, by delivering a world class customer experience, best priced travel deals, the widest choice of product and expert knowledge to our customers to grow Flight Centres market share and win customers.

Primary Duties And Responsibilities (KRAs)

Sales Ability:
Follow the OBW sales process
Build and manage client base via different enquiry channels and data-mining to drive repeat and referral business.
Strong conversion ratio through pricing, product offerings, up- selling and customer service.
Product Expertise:
In depth knowledge of your TOP 5 destinations in store
In depth knowledge of your TOP 3 customers personas in store
Continuous self-development on preferred Helio product
Experts in air and land product whole-tailing
Participating in all product webinar and training to stay up to date with complexity of travel
Customer experience
Strong customer engagement driven through person to person ethos
Customer relationship management to promote the FCB brand
Increase following on all social media channels
Seamless Customer experience online and offline
Following and ensuring pricing strategy to gain market share
Systems and processes:
Follow OBW procedures to mitigate risk within business
Drive air and land pricing strategy
Embrace technology and automation within FCB
OBW processes of systems implemented

Hierarchy:

Area Leader and FCB General Manager

Key communication and relationships:

Internal: Team, Team Leader, Area Leader, General Manager, Learning and Development, People + Culture team members, Customer experience team, Finance, Marketing, Product, IT and Helio support teams.

External: Customers and suppliers

Job Requirements

Education and qualification:

Minimum Requirements

Added advantage

Matric

Tertiary qualification

Experience: