Intermediate Support Analyst

Intermediate Support Analyst IT Support - IT

Gauteng

Join a pivotal role in shaping the financial future of our nation! At the National Treasury, they are dedicated to safeguarding and optimizing the financial systems that underpin our country's economic stability. We are seeking a motivated and technically proficient Intermediate Support Analyst to become an integral part of their dynamic IT team.

As a Technical Intermediate Support Analyst, you will be at the forefront of maintaining and enhancing their IT systems that support the National Treasury's critical functions. Your expertise will ensure the seamless operation of their financial technologies and contribute to the successful management of national fiscal policies.

Location: Pretoria Gauteng

Requirements:

• Information Technology or technical qualification - NDIT or Bachelor's degree or matric and at least 3-4 years related work experience.
• Demonstrated ability to work with business process models (UML), at least 3 years.
• Solid SQL and XML experience, at least 3 years.
• Experience with scripting languages at least 2 years.
• Proven ability to read system logs and software build scripts.
• At least 3 years working knowledge of the Systems Development Life Cycle (SDLC).

Duties that the successful candidate would need to carry out:

• Analysis of all issues raised from SARS Production from the SARS QA team. In this process the following is involved:
• Using the "Remedy Action Request System" to track client originating issues
• Accessing data held on DB2 databases
• Working with XML messages flowing in and out the system
• Discussing issues with business owners
• Using the Interfront Defect Tracking System (currently "Atlassian Jira" system)
• Utilising Interfront Support Software
• Analysis of logs in the error queue and initiating resolution with the respective resolver group
• Facilitate resolution of Incidents and Service Requests throughout the lifecycles and across various teams within the specified SLAs/OLAs
• Raising valid Interfront defects and logging required information into the Interfront Defect Tracking system.
• Providing Interfront developers and testers with all information required to replicate and resolve client issues.
• Scripting of datascript and packaging for correcting data in the production system
• As a member of the support team, ensure 24/7 support coverage for client production systems.
• Assist with communication, creation, maintenance, scheduling, and distribution of reports
• When on standby duty according to a standby roaster, taking first call, registering, prioritizing and escalating any issue raised via the different support channels.
• Collaborate with other teams to troubleshoot and restore services in the event of outages
• Participate in Post-Mortem/Root Cause Analysis after each event to mitigate problem recurrence
• Creating and submit knowledge articles to knowledge base for reuse.

If you are a tech-savvy professional with a passion for financial systems and a commitment to excellence, we want to hear from you, lets get that application across

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