Employment Type: Full Time
Location: Cape Town
Compensation: Competitive
Description
As a senior member of the Tech Services team, you will be responsible for providing 2nd line support to the wide Sabio group.
You will also be working with the triage, 1st line and back office team to help deliver a first class user experience.
We are looking for someone that is customer focused and a natural problem solver.
Key Responsibilities
You will be working within the Tech Services support team providing support to around 850 employees across UK, Mainland Europe and the APAC region.
- Provide exceptional 2nd line support to Sabio Group users on cases escalated from the triage and 1st line support function
- In busy periods monitor all ticket queues from Triage to 2nd line
- Monitoring and managing call queue and ensure ticket responded to within SLAs time scales
- Maintaining accurate inventories of IT assets eg PCs, laptops, mobile devices other equipment
- Preparation, basic repair and replacement of computers (involves lifting), network patching
- Monitoring and maintaining security standards across the user toolset.
- Working with back office team to help deliver key technology projects.
- Helping to maintain accurate documentation for service desk procedures
- ITIL Foundation v3 or v4
- CompTIA
- MCSA windows 10
- Microsoft Fundamentals Certification
This is a chance to join a dynamic team responsible for the delivery of IT services to an exciting and growing Global business.
The team are working on a number of projects to deliver a truly cloud first infrastructure and you will have the ability to directly Influence the shape of that journey.
The Small Print
We are looking for someone to start as soon as possible, so applications will be considered as and when we receive them.
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee
All applicants must have the right to work in the territory to which the role relates (UK & EU)
Sabio Group are unable to offer sponsorship on any roles advertised
