We are looking for a competitive and trustworthy Enterprise Account Manager to help us build up our business activities. This role will primarily entail identifying and pursuing new sales prospects and maintaining successful and effective relationships with existing customers. The goal is to meet and surpass the companys expectations to drive rapid and sustainable growth.
Account Management
- Employ all necessary sales strategies to ensure annual targets are met.
- Set up and attend meetings with each client.
- Develop close business relationships with key stakeholders at each client.
- Identify opportunities to introduce additional NOSA products and services with the intention of increasing the annual revenue generated from each client.
- Attempt to secure service level agreements with all clients.
- Monitor the expiry dates of all current service level agreements with the intention of renewing agreements in advance.
- Conduct accurate costing analysis to ensure services offered are in line with client budget and NOSA profitability requirements.
- Ensure all client specific requirements are communicated to coordinators before delivery of any service.
- Monitor service delivery by continuously requesting and documenting client feedback.
- Provide regular feedback on each account to the Sales Director on the following key indicators:
- Performance vs target.
- Performance vs PY.
- Growth potential.
- Concerns or challenges.
- Ensure the following documentation is obtained and accurately captured on OMS before handing over to the sales administration team:
- Booking forms.
- Purchase order/Proof of payment.
- Quote.
- ID (if possible, otherwise on first day of course).
- Assist with the collection of outstanding revenue by promoting upfront payment for all services not delivered under service level agreements, or by securing purchase orders before allowing services to be delivered.
- Provide accurate information for invoicing and monitor the accuracy of invoicing.
- Ensure all quotations are generated through CRM, and that all outstanding quotations are closed out.
- Capture all client specific information in CRM or relevant NOSA database and ensure this information is kept up to date (Signed contracts, contacts lists, etc.)
