Snr Spec: Sales Account Management

Job description:

Business unit, Department, Reporting Business Unit
CSO
Department
Public Sector and Financial Services
Reports To
Managing Executive:
Financial Services or ME: Public Sector
Grade
S4
Core Description To be responsible for the management of the full sales cycle for the defined vertical and customer base of Financial Services or SOE/ Government customers. The role is accountable to achieve or exceed the full revenue target. The role must maximize relationship building opportunities with customers and improve the image of the Department and that of BCX.
Key Deliverables / Primary Functions Formulate and implement a strategic plan that accounts for current and future market forces and movements. This must include milestones that drive the company to achieve its strategic objectives.
Develop, review, communicate, monitor, and execute an effective client strategy.
Establish and enhance relationships with strategic customers and partners, with the aim of creating market dominance. Ensure a customer and sales orientated mindset is implemented. Drive customer experience improvement.
Drive a culture of accountability, management by objectives and build a high-performance team driven by customer satisfaction.
Conduct regular reviews of long-term customer contracts to assure deliverables and gauge customer satisfaction levels.
Work closely with OEM partners on the accounts, collaborating to solve problems which might arise.
Effectively manage sales activities to meet agreed targets and corporate objectives, within the agreed budgets.
Network and collaborate with colleagues to sell new enterprise solutions to existing clients to achieve growth targets.
Keep abreast of competitor activity and technological developments; integrate this knowledge into Sales planning.
Develop an account plan and manage accounts by monitoring the level of client satisfaction at regular intervals or after each significant delivery of a product or service.
Develop and manage the annual budget and forecasts within strategic guidelines, directing and coordinating activities to achieve revenue achievement and cost containment targets.
Ensure Data Quality and integrity on Salesforce is kept at the agreed levels.
Provide thought leadership and embed a culture of innovation through leveraging Intellectual Property and facilitate strategic innovation within the Sales environment.
Manage the effectiveness of all processes, including the identification and mitigation of strategic risk.
Establish and foster a culture of performance excellence and transformation.
Core Functional Skills & Knowledge Account Management Business Development Cross Selling Relationship Building Customer and Business Needs Analysis Digital Literacy ICT Knowledge Cloud Computing Artificial intelligence (AI) Core Behavioural Competencies Culture Match Job Match Relating and Networking Delivering Results & Meeting customer expectations Persuading and Influencing Presenting and Communicating information Achieving personal work goals & objectives Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering or Sales/Marketing OR NQF 4: Grade 12 Additional Education -Preferred /Advantage Experience Minimum of 7 years ICT sales experience, of which at least 2 years must be at Management level.
OR
If the highest qualification is grade 12 , Minimum of 9 years ICT sales experience, of which at least 2 years must be at Management level.
Certifications Data Science certification an advantage Professional Memberships in Relevant Industry Level of Engagement & Span of Control Span of Control
None
Level of Engagement
Interact with similar levels, Senior Management, and various stakeholders within and external to BCX
Special Requirements / Employment Condition Required to travel locally and/or internationally Valid Drivers license Workplace / Physical Requirements Hybrid Remote Worker Revenue Generating