Established in South Africa 23 years ago, Reflex Solutions has quickly grown into a reputable ICT solutions provider with a proven track record of renowned ICT solutions in the retail-sector and a strong FNO partnership network. We boast a team of highly experienced technical professionals, empowering us to deliver quick and high-quality service offerings for building and managing the backbone that propels our customers' businesses forward. We currently provide ICT solutions to over 500 retail outlets, as well as services to the Property Management, Hospitality, Logistics and Legal sectors.
About The Role
The Administrator for billing, revenue and cost assurance plays a crucial role in enhancing the efficiency and productivity of the billing and sales team for Carrier Solutions. Their primary responsibility will be to support the Billing and Revenue Assurance Specialist in achieving their revenue targets and objectives by providing comprehensive administrative and operational assistance. The Administrator will also be required to support and assist the sales team with submitting orders, following up on progress and providing customers with pricing. This role further involves managing billing queries, assisting with month-end billing reports, and sales-related documentation, coordinating with various departments, and ensuring smooth communication and processes within the sales, and billing function.
Key Duties And Responsibilities
- Billing and Revenue Assurance Assistance:
- Assist the Billing and Revenue Assurance Specialist to process and compile month-end billing.
- Support the line manager to engage customers to collect payments not paid on time.
- Ensure that all products and services are correctly captured and that billing conventions are standardized in accordance with Reflex Carrier standards.
- Generate, maintain and improve weekly and monthly reports in conjunction with the line manager to be presented to the divisional head.
- Assist in obtaining pricing and quotes for customers who purchase hardware or services from Reflex Carrier.
- Sales Support:
- Assist the sales team with the preparation and processing of sales orders, contracts, and quotations.
- Maintain and update customer records in the CRM system.
- Generate sales reports and provide data analysis to support sales activities and decision-making.
- Customer Service:
- Respond to customer inquiries and provide information about products, services, and sales order status.
- Coordinate with line manager, key account managers and service delivery managers to resolve customer issues promptly and efficiently.
- Documentation and Record Keeping:
- Ensure all sales-related documentation is accurately completed and filed.
- Prepare and manage correspondence, reports, and documents related to billing and sales activities.
- Maintain records of sales contracts, invoices, and other relevant documents.
- Ensure that documentation is filed and stored correctly on the company share point or one drive environments.
- Draft and maintain Standard Operating Procedures (SOPs) for all processes relevant to the role.
- Coordination and Communication:
- Liaise with other departments (e.g., finance, operations, and supply chain) to ensure smooth order processing and delivery.
- Schedule and coordinate sales meetings, appointments, and travel arrangements for the sales team.
- Assist in organising sales events, promotions, and other marketing activities.
- Inventory and Stock Management:
- Monitor and manage inventory levels to ensure the availability of products for sales orders.
- Coordinate with the supply chain team to place orders for stock replenishment.
- Reporting and Analysis:
- Generate and distribute regular sales performance reports.
- Analyze sales data to identify trends, opportunities, and areas for improvement.
- Support the Head of Commercial and Sales in preparing presentations and reports for management meetings.
- Matric/Grade 12.
- Minimum of 2 years of experience in an accounts receivable, sales support or administrative role, preferably in the telecommunications or technology sector.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience with CRM systems and sales order processing software.
- Strong organisational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Detail-oriented with a high level of accuracy in data entry and documentation.
- Ability to work independently and as part of a team in a fast-paced environment.
- Customer-focused with a commitment to delivering high-quality service.
- Proactive and adaptable, with a problem-solving mindset.
- Strong time management skills and the ability to prioritize tasks effectively.
- Ability to work under pressure and meet deadlines.
- High level of integrity and professionalism with a high work ethic.
Is there any other specific professional membership or certification that would be advantageous?
- Bachelors degree or equivalent certificate or in job experience (with a proven track record) in business, finance, administration, sales, or related field
- Telecommunications or technology sector experience
- Experience on Huawei SCT and SAP ERP/Stock module
