Matric And 5 Years Sales Administration Experience Is Essential
Experience must include the link between customers, sales teams and operations / logistics
FMCG Manufacturing Industry Experience Is Essential
Proven experience / capability in performing sales and / or administration operational requirements
Proven customer service and customer retention experience within a sales environment
Excellent co-ordination and administrative duties with acute attention to detail
Excellent professional interpersonal and communication skills
The ability to work according to strict deadlines on a continuous basis
A working knowledge of an ERP systems is advantageous, excellence in Microsoft Office and advanced numeracy and Excel skills is essential
This position is based in Airport Industria, Cape Town
This is new position reporting to the Sales Manager, and the position is responsible for performing a range of operational sales requirements relating to the day-to-day in-house servicing and retention of Cape Town customers existing, new and potential new customer accounts
Sales orders liaise directly with customers on all assigned sales orders, ensuring that related operational / administrative processing requirements are performed timely and accurately i.e. produce sales order quotes, capturing order details on relevant internal systems, monitoring and tracking live' orders etc.
Consistently communicate with customers on the processing status of sales orders, ensuring that both customers and relevant team members remain updated on order process timelines (as required).
Proactively work with the Supply Chain Function (mainly the CT warehouse team) to ensure that all sales order requirements are performed timely and accurately achieving excellent service delivery to customers.
Maintain filing / records of relevant order documentation as per standard internal processes and ensuring that relevant customer information remains current on internal systems - updating information as and when required.
In conjunction with the Marketing Function (guiding product displays within the sales showroom), work collectively alongside team members by providing input / contributing to the overall upkeep of the sales showroom.
Displays should consistently be showcased in a way that positively represents the brand.
Sales process workflows create / review / maintain / update internal Sales Function SOP's and standard process workflows. This extends to consistently aiming to improve current internal processes.
Assist other internal Functions with various sales-related information requests e.g. data gathering, queries / issues / concerns etc. (as required).
This extends to ensuring that inter-departmental communication flows consistently remain positive with the best interests of the company remaining front of mind.
Perform any other ad-hoc administration requirements as directed by the Head of Sales
A minimum Matric, together with at least five years proven experience in similar sales administration roles.
A sales or administration qualification would be advantageous
Proven experience within an FMCG environment holding both sales and supply chain operation.
Desired Skills
Experience within a food or packaging environment is required
- customer service
- sales admin
- orders
- quotes
- supply chain
- documentation
- internal sales
- Basic
- medical aid
- provident fund
