Junior Sales Administrator

REPORTING TO THE SALES ADMINISTRATION MANAGER - Pretoria North

Job Purpose

To provide an efficient sales coordination service to Production, Sales and directly to the Client

Job Function

Orders, contracts and confirmations of delivery dates are confirmed and compared with the original quotation; customer is communicated with accordingly

Customer status reports are sent to all customers every 7 days

All customer queries are investigated and responded upon as soon as all relevant information is obtained

All customer complaints as well as progress on resolution thereof are communicated to the manager as well as the relevant sales person

Daily communication with customers on the progress of their orders

Request for payments for allocated accounts are raised when necessary

All outstanding client payments are expedited every 2 days

Invoices and proof of delivery documents are recorded on the electronic document management system

Documents are typed, distributed and filed as per departmental policy

Logging and investigation of incidents, compliments and innovations and response provided within requested period

Waybills, site instructions and site acceptances are filed correctly

The invoice register is updated daily and all correspondence is saved in relevant electronic job file

All paperwork is completed accurately and approval is received

Order intake process, as defined by the company is followed

All orders from the client are sent to the relevant department on the same day along with the original quotation

Critical orders are handled urgently by following the correct channels within the Division

All orders are expedited daily and order delays are investigated and communicated to the customer as soon as they are raised

Manage interfaces with visitors and manage switchboard