Sales Analyst – National Sales South Africa

Job Number 23220796

Job Category Sales & Marketing

Location MI Regional Office Cape Town, Arthur's Road, Western Cape, South Africa, South Africa VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Job Summary

The Sales Analyst National Sales South Africa provides dedicated reporting and analysis support to the South Africa National Sales Team.

SCOPE / BUSINESS CONTEXT / CANDIDATE PROFILE

Scope

The positions primary function is to provide support to the National Sales Team South Africa in all areas of analysis and reporting to ensure that account strategies are executed and market share and revenue growth is maximized. The role may also provide centralized pricing support to hotels participating in the National Sales structure.

Full engagement and interaction with Marriott Pricing and Account Services

Scope Measures

Business Context

The role will cover all reporting and analysis requirements for the National Sales Team South Africa to ensure high performance levels are maintained and by performing activities designed to enhance the day-to-day business flow between Marriott International and its clients. The role will support the goal setting process within South Africa and provide regular updates on performance. The role will provide support for Golden Circle and Top Performer and provide regular updates on performance. The role will monitor performance to target by individual and combined team members and provide hotel specific data reporting.

Specific Areas Of Responsibility Include

• Analysis & Reporting
• Data Analysis MRDW / ATR / SFA / Vision / Client Reports as required
• MI Sales Goals Uploading and running monthly
• Acquiring of Smartsheet data from hotels monthly
• Cleaning of Group data (assigning of associates to bookings) and sending pipeline reports timeously (weekly & monthly)

• Goal Setting:
• Work with the Director of National Sales South Africa to complete the annual goal setting process and ensure it is aligned to the needs of the business as well as completed in a timely manner
• Provide regular updates on performance to target
• Work with the Director of National Sales South Africa to complete Top Performer and Golden Circle goal setting and monitoring
• Provides support for the quarterly and annual bonus tracking and monitoring
• Reporting:
• Provides all reporting requirements as outlined by the Director of National Sales South Africa including but not exclusive to:
• Hotel specific account targets and production tracking
• Quarterly, monthly and annual individual and team performance
• Hotel and owner dashboard reviews
• Data for hotel facing newsletters and updates

Candidate Profile

Experience

• Working knowledge of hotel operations including sales, reservations, revenue & others
• Working knowledge of customer buying channels, specifically, GDS, wholesalers and internet
• Knowledge of Marriott corporate culture, resources and organizational structure, policies.
• Complete knowledge of National Sales functions and organizational structure and ability to be a resource to others
• Strong interpersonal and communications skills, as main contact with internal and external customers, vendors and travel partners on multiple organizational level is necessary
• Systems knowledge requirements: advance knowledge of all Microsoft Office products; working knowledge of Marriott business systems an advantage

Technical Skill Requirement

• Excellent organizational skills
• Ability to prioritize and manage multiple projects and events and prioritise effectively
• Ability to cope with changes and demonstrate a flexible approach
• Ability to understand business needs and technology to assess and define applications requirements
• High degree of initiative, personal responsibility and ownership
• Ability to work as part of a team and equally able to work under own initiative
• Sales and Customer service orientated
• Ability to learn and improve business knowledge
• Delivers on commitments to clients, vendors & colleagues

Leadership Competencies

Below are the Leadership Competencies that corresponds to the career band for the position:

Building Relationships CLS Red Band

Personally building productive relationships and fostering a positive climate for teamwork

• Treats people fairly, with dignity and respect
• Works to meet goals in a manner that does not disadvantage other individuals or groups
• Demonstrates business ethics and personal integrity i.e., is widely trusted; is seem as direct, truthful individual
• Listens and responds to others
• Is interested in others views even if they counter own views
• Is a team player

Generating talent and Organizational Capability

• Building the organizations capability through effective talent management and organizational capability practices
• Identifies others within and outside the organization who are potential sources of talent for specific areas and/or functions
• Monitors and prioritizes own work flow to maximize results
• Discusses problems immediately with others before they are forgotten or get out of control
• Actively pursues self development
• Actively shares knowledge and provides feedback to others
• Uses appropriate interviewing tools to ensure hiring decisions are based on candidates talent, skills, experience and fit with the rest of the team

Leadership

Generating profitable business strategies and motivating the team in the desired direction

• Demonstrates commitment to organizational norms, operating principles and philosophies
• Holds self and others accountable for achieving results
• Addresses conflict in a timely manner
• Contributes to team results
• Deals with change effectively
• Makes decisions, including individuals/team and commits to a course of action with available information

Learning and Applying Personal Expertise

Actively pursuing learning to build own capacity and to apply learning

• Acts independently to improve and increase skills and knowledge
• Demonstrates an awareness of personal strengths and areas of improvement
• Shares learnings, innovations and best practices with others
• Is willing to learn from others
• Performs all technical/procedural requirements of the job

Managing Execution

Aligning accountability, authority, resources and control systems

• Approaches work with a sense of urgency and purpose
• Allocates time and resources effectively when faced with competing demands
• Overcomes obstacles to accomplish challenging objectives
• Follows through on inquiries, requests and complaints

Business Results

Balanced Scorecard Results: Supports strategies and conducts activities to drive market share, guest satisfaction and financial results.

• Sales and Marketing
• Optimizes each business opportunity to maximize room nights into all Marriott, all brands.
• Ensure account plans are aligned to the overall strategy, focused on driving the highest value business; best available rate
• Account Satisfaction
• Be the advocate of the customer within Marriott and deliver service excellence in a timely and efficient manner
• Through Customer Review measurement, grow and maintain the highest level of satisfaction with the account
• Achieve individual and team sales goals as defined by segment leadership

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the worlds largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.