Company Values
- We commit to the wellbeing of our team
- We work with a positive attitude
- We believe in our team
Customer Service & Sales
- Acknowledge every customer within 30 seconds
- Deliver excellent customer service to every customer following the Birkenstock customer service procedures
- Establish your customers needs and use your technical knowledge to demonstrate benefits to meet those needs
- Close the sale & secure add on sales
- Invite your customer to back & turn them into Birkenstock fans
- Monitor your daily sales against your individual budget every few hours
- Replenish footwear, apparel and accessories from the storeroom daily
- Minimising shrinkage by zoning the store, acknowledge customers, and following the Birkenstock changing room policy
- Ensure stock entries in the POS systems are accurate
- Process deliveries by checking quantities, invoices, tagging, hanging and pricing product, and recording in the POS System
- Process customer orders
- Ensure store housekeeping is maintained daily including dusting, cleaning mirrors, vacuuming, emptying bins, clearing counter area and tidying change rooms
- Assist the manager with open and closing the store
- Your training is your responsibility
- Ensure you are allocated a buddy initially & that you learn from them
- You must attend quarterly training sessions & complete the assessments
- Ensure you receive monthly feedback from your manager
- Set up monthly meeting with your store manager to discuss your progress through the Birkenstock rookie pack
- These are essential as they will determine your eligible for promotions
- Observe the store & maintain stock presentation in accordance to the Birkenstock standards
- Ensure sizes are replenished
- Assist the team to change the windows/ Mannequins fortnightly
- Ensure POS materials are stored in the area to avoid damage
- Grade 12 or Equivalent
- Min. 6 months customers services experience
- Birkenstock knowledge advantageous
- Able to work flexible shifts
- You get to work for a rapidly expanding distributor with aspirational brands
- Pension Fund
- Medical aid with Gap cover
- Staff Allocation (R10 000 Retail Value per annum).
- Staff discount (50% off for you and your family across all the brands within the group)
- Healthy Lunch subsidy
- Company performance incentive scheme
- Long-service incentives
- Holistic Employee Wellness programme
- The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.
